وظفني.كوم اعلانات توظيف في الشرق الأوسط على وظفني . كوم | فرص عمل و وظائف شاغرة
Customer Support Officer -Jordan
Job Resposibilities
• Manage large amounts of incoming orders through online platform.
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
