tebcan.com a leading company working in digital health is looking to recruit Call Center Agent

tebcan.com a leading company working in digital health is looking to recruit Call Center Agent with the following responsibilities:

• Maintaining a positive, empathetic and professional attitude toward customers/patients at all times.
• Communicating with customers through various channels. (Tawk, Facebook messages & call center)
• Full knowledge of doctors’ appointments & specialties to match patients’ cases to the appropriate doctor.
• Responding promptly to customer/patient inquiries.
• Keeping records of customer reservations, comments and complaints.
• Ensure customer satisfaction and provide professional customer support.
• Bachelor’s degree in BA / Marketing or any related field.
• Fresh graduate or 1 year experience in the same field.
• To have a medical / healthcare background.
• Ability to stay calm when customers/ patients are stressed or upset.
• Taking the right action while facing a problem.
• Able to do at least 250 calls per day to follow up with customers.
• Excellent communication and training skills.
• Presentable and able to communicate with clients
• Good convincing skills.
• Can work Under pressure.
• Good English language.

Requirements:

Only qualified candidates are invited to send their CVs to

[email protected]

With “Call Center” in the subject