وظفني.كوم اعلانات توظيف في الشرق الأوسط على وظفني . كوم | فرص عمل و وظائف شاغرة
Pepsi Jordan (JICE) is looking to hire Service Desk Supervisor to join our IT team with the following qualifications:
– Bachelor’s degree in Computer Science/ Engineering or other related field.
– 4 to 5 Years of experience in the same filed.
– Proven experience in an IT operations or service desk role providing 2nd line support.
– Knowledge of IT process frameworks and supporting roles and tools, especially related to Incident, Critical Incident Management, Problem and Change management.
– Knowledge of ITIL-aligned Incident, Problem, Configuration, Change and Knowledge Management Policies, Processes, Procedures and supporting roles and tools (ITIL Certification).
– Demonstrated customer focus & service oriented attitude with a high attention to detail.
– Excellent English, written and verbal communication skills.
Interested candidates who meet the needed qualifications, please share your CV with us on [email protected] mentioning the position title in the subject line of the email.
