The Programme Operations Coordinator (Ops Co) is envisioned as a primary support to the Director of Programme Operations (DPO) to help ensure the quality delivery of country programmes across a complex, volatile, multi-area and multi-sector response that requires considerable investment and oversight from the central Programme Operations Team.
The Ops Co will assure the cohesion and consistency of information shared, ensuring coordination among Field Offices and the CO. Moreover, the Ops Co will play a focal role in the Strengthening System Process as a focal point for the management of specific related identified funds Humanitarian Funds.
In the event of a major humanitarian emergency, the role holder will be expected to work outside the normal role profile and be able to vary working hours accordingly.
SCOPE OF ROLE:
Reports to: Director of Programme Operations (DPO)
Staff reporting to this post: None
Key Relationships: Area Directors (x3), Deputy Area Directors – Programs (x3), Deputy Area Directors – Operations (x1), PDQ Director, Finance Director, Head of Supply Chain, SPPA Director
KEY AREAS OF ACCOUNTABILITY:
* Implementation oversight to multi-area and very high risk awards (10%):
* For a number of specific multi-area and very high-risk awards, the Ops Co will provide essential support and coordination to the DPO and the Area Offices in terms of coordinating across the fields and providing additional operational review.
Coordination of implementation issues across the area offices (60%):
* In the perspective of the overall implementation of the Country Annual Plan, work closely with the Area Offices to develop and follow up on the implementation of the Field Plans
* Focal Point for Humanitarian Fund and other seed funds, ensuring timely reports review and follow up
* Focal point for Global Assurance Audit, ensuring coordination and timely follow up on the agreed action points
* Support the DPO on coordinating regular operations calls/meetings across the fields (incl. facilitation of ops calls, documentation of issues and actions, follow-up on action points with delegated parties and provision of troubleshooting support as necessary).
* Participate in the monthly awards review meetings as well as the BvAs at AO level as needed, working in close collaboration with the Awards team and Field Managers to streamline and strengthen awards review processes between the teams.
* Support DPO to backstop Area Offices and Field Offices and trouble shoot critical implementation issues arising across the areas.
Operational improvement & systems strengthening (10%):
* Based on awards oversight and operations coordination, support to identify systemic issues, constraints and risks to implementation. Support DPO on developing operational improvement plans, identifying the necessary actions, resources (staff, advisors, funding).
* Coordinate and support to drive improvement plans across the Ops department
Emergency preparedness & response (10%):
* Work with DPO/ Area Offices to strengthen approaches on and capacities in emergency preparedness & contingency planning across the country programme and support DPO to ensure that humanitarian preparedness actions are incorporated across field offices.
* If/when relevant support DPO and Area Offices to develop contingency plans, help coordinate emergency response across fields, provide surge support to Field Managers during emergency spikes, etc.
Ad hoc (10%):
Any other tasks as delegated by DPO within the general mandate of the Ops Co, e.g. offload DPO on ad-hoc operational tasks, planning asset allocation across areas, support to recruitment of key ops roles, input into strategic planning sessions, etc.
QUALIFICATIONS AND EXPERIENCE
Bachelors or advanced degree or work equivalent (Development or Management preferred)
* Commitment to and advocate of Save the Children’s Child Safeguarding policy;
* Fluency in written and spoken English and computer literate;
* Experience of working with an international NGO in a field location for at least 4 years
* Experience of working in the humanitarian sector, ideally within emergency response;
* Excellent coordination skills & good experience in facilitating diverse working groups;
* Strong programme management skills & experience; incl. budget and project cycle management;
* Experience working in insecure & difficult environments;
* Proven experience in award management, including budget holding and donor reporting;
* Ability to juggle multiple tasks, work under high pressure and late hours when needed;
* Experience in a complex and matrix-managed organisation;
* Previous experience with and knowledge of Syria;
* Arabic language;
* Knowledge of Save the Children systems and ways of working;
Has attended Hostile Environment Awareness Training within the last 2 years
We employ approximately 25,000 people across the globe and work on the ground in over 100 countries to help children affected by crises, or those that need better healthcare, education and child protection. We also campaign and advocate at the highest levels to realise the right of children and to ensure their voices are heard.
We are working towards three breakthroughs in how the world treats children by 2030:
No child dies from preventable causes before their 5th birthday
All children learn from a quality basic education and that,
Violence against children is no longer tolerated
We know that great people make a great organization, and that our employees play a crucial role in helping us achieve our ambitions for children. We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive environment where ambition, creativity, and integrity are highly valued.
Please attach a copy of your CV and cover letter with your application, and include details of your current remuneration and salary expectations. A copy of the full role profile can be found at www.savethechildren.net/careers
We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.
All employees are expected to carry out their duties in accordance with our global anti-harassment policy.
We encourage qualified women and persons with disabilities to apply.