Estarta Solutions (based in Amman/ Jordan) currently has an opening for a “Post Sales Escalation Agent” position.
college degree in MIS, BIS, industrial engineering, or any relevant field is required.
2-3 years of experience in operations, customer support, project management, or IT support is required
English fluency (writing and speaking) is a must
Advanced level of French language or Spanish.
Basic understanding or strong interest in networking products
Analytical and troubleshooting mindset
Ability to learn quickly
Self-managed and self-motivated – able to work without supervision
Excellent communication and presentation skills
Excellent customer handling skills
Ability to work under pressure – take leadership under a critical situation with the customer, maintaining professional and positive attitude.
Proactive, strive for continuous improvement.
Qualified candidates can send their updated CVs in ENGLISH with the vacancy in the subject to [email protected]