الرئيسية / الوظائف / Needed Implementation Specialist

Needed Implementation Specialist

Implementation Specialist

DESCRIPTION

To assist in the implementation of EsatNets solution and act as first line customer support and ensure products are implemented to agreed service standards and that customer satisfaction levels are met.

RESPONSIBILITIES

  • Plan and implement project-based activities to ensure that goals and objectives of the project are accomplished within the prescribed timeframe and functional design, as set by the business implementation manager.
  • Implement Swift Solutions on customer’s site in accordance with standard implementation processes including readiness checks and trainings.
  • Provide level-1 support on standard implementations.
  • Give technical and business trainings on the solutions delivered.
  • Assist the customers through remote support adhering to deadlines.
  • Document all customer interactions and diligently follow up on open customer issues until resolution.
  • Adhere to the quality assurance and quality control processes and follow the training guides.
  • Maintain a professional and customer focused approach in all customer interactions.
  • Identify weakness / issues and recommend improvements in the company development process.
  • Ensure timely completion of projects and deployments.
  • Work with selected vendors to test/develop new solutions.

REQUIREMENTS

  • Based in EastNets Amman office.
  • 2 years of experience in the IT Field, Financial Markets or Swift unit of a bank.
  • Succeed in certifications as per Swift certification track.
  • Proven track in software installation and troubleshooting.
  • Strong skills in Oracle and SQL Server database.
  • Good knowledge of Unix and Windows server environments, including scripting.
  • Good knowledge of middleware (Tomcat, IBM Websphere and Weblogic) and MQ Series.
  • Proven track in networking, software installation and troubleshooting.
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