الرئيسية / الوظائف / الاردن / Needed Customer Experience Executive

Needed Customer Experience Executive

Vacancy: Customer Experience Executive
Company: AmCan International Group
Responsibilities include but not limited to:
-Work in an energetic call center environment answering inquiries coming through live chat calls, emails or social media.
-Listen to customers’ questions and concerns, and provide answers or responses
-Provide total customer service by asking questions and listening to customers in order to understand their needs, requests, or problems while identifying sales and up-selling opportunities that will drive additional revenue for the company
-Review or make changes to customer accounts
-Handle returns or complaints
-Record details of customer contacts and actions taken
-Help retain customers by answering customer questions and complaints in a helpful and professional manner
-Refer and/or escalate customers to supervisors, managers, or others who can help when and if needed
*Skills Required:
-Strong communication skills.
*Generic professional competencies:
-Diploma, priority will be given to BA in marketing or business;
-Minimum of 1 year work experience providing service directly to customers
-Fluency in English

interested? please send your cv to foweis@amcangroup.com