Member Support Advisor

We are currently recruiting for 2 Member Support Advisors – 1 based in Jordan and 1 based in Casablanca both initially as 12 month Fixed Term Contracts

The Member Support Advisor helps support the link between our Funding Associations and our Member Associations working at country level. Member Support Advisors take an active role in supporting the sustainability and strategic development of Member Associations working closely with the Children’s Villages International Representative (CVI Rep) for each country This is accomplished through

• Providing and consolidating MA data & KPIs across all functions (excluding Donor Services & Editors) to CVI Rep for steering and escalating; upon assignment/ agreement by the CVI Rep, the MSA advises MAs on measures to be taken in case of deviations
• Providing information and general coordination of services and contacts requested by stakeholders
• Maintaining of relationships between stakeholders through appropriate information management (communication, facilitation)
• Ensuring that processes are in place in MAs to provide standard information and reports, specific information for donors on request, and to support visits of PSAs and donors. The focus is on timely, accurate and good quality standard information
• Supporting the CVI Rep in all interactions with PSAs, other MAs as well as the GSC; upon request of the CVI Rep, the MSA replaces the CVI Rep in meetings
• Key performance areas and main responsibilities:

Planning

• Support the planning of the annual cycle for interaction between the CVI Representative and the MAs (e.g. preparing dialogue sheets, ensuring that plans and reviews are received on time and are technically correct); advise MAs in the preparation of the MA plans
• Ensure the link between the MA planning and budgeting process
• Support the linking of needs and funds by providing the necessary content information based on input from functions
• Support the management of PSA portfolios by providing necessary content information to IO

Monitoring & Evaluation

• Have an overview of core SOS Children’s Villages policies and Policy Support Documents
• Support the development and update of International Policies and Policy Support Documents in cooperation with the Member Associations and functions
• Have an overview on the results of the external and internal functional audits of MAs; follow up implementation of recommended actions related to the responsibilities of the CVI Rep
• Facilitate and support the exchange between CVI Representative and functions and follow up on their agreements. Upon request of the CVI Representative, replace the CVI Representative in meetings as temporary stand-in
• Screens documents prepared by the MA for Board Meetings incl. updates of MA statutes (if relevant), in cooperation with relevant IO colleagues, to ensure a proper base for decision making at Board Meetings on MA level

Information & Coordination

• Provide information and general coordination of services and contact requested by PSAs, IO and other MAs (Info Hub)
• Collect, check and forward standard reports to PSAs (e.g. Annual Report) including technical handling of database entry (Info Hub)
• Process miscellaneous requests from PSAs and other MAs (e.g. distribute donations in kind) and prepare non-standard special reports (Info Hub)
• Support IO, PSAs with key performance indicators upon need & in cooperation with functions
• Project management support in construction projects to MAs and PSAs

The right candidate will have fluent french and english (arabic an advantage) and will have experience working in any of the following countries Syria, Lebanon, Jordan, Egypt, Palestine, Iraq, Morocco, Tunisia, and Algeria. They will have great interpersonal skills, good attention to detail and the ability to produce accurate information in a timely and organised way. These are busy demanding support roles and offer the opportunity to have close involvement with the Members Associations working across the MENA region.