Job Vacancy: Technical Support

Job Vacancy: Technical Support

Responsibilities:

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to users to quickly get to the root of their problem.
• Providing timely and accurate feedback.
• Following up with users to ensure the problem is resolved.
• Replacing or repairing the necessary hardware parts.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.

Requirements:

• Degree in Computer Science or Information Technology.
• Certification in Microsoft or Cisco is advantageous.
• Prior experience in tech support, desktop support, or a similar role is advantageous.
• Proficiency in Windows client and server OS.
• Experience with remote desktop applications and help desk software.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Good written and verbal communication in both Arabic and English.

Please send your CVs to:

[email protected]

Kindly write the job title in the subject line