الرئيسية / الوظائف / IT Help desk Technician

IT Help desk Technician

IT Help desk Technician-Jordan 

Responsibilities

• Install operating systems and upgrades, providing support when issues and problems occur.

• Serve as the first point of contact for users seeking technical assistance over the phone or email. 

• Perform remote troubleshooting through diagnostic techniques. 

• Determine the best solution based on the issue and details provided by users.

• Walk the user through the problem-solving process.

• Direct unresolved issues to the next level of support personnel. 

• Provide accurate information on IT products or services. 

• Record events and problems and their resolution in logs.

• Install, modify, and repair computer hardware and software as needed.

Requirements

• Proven 1-2 years experience as a help desk technician or other IT customer support role.

• Good understanding of computer systems, mobile devices and other tech products.

• Ability to diagnose and resolve basic technical issues. 

• Proficiency in English. 

• Excellent communication skills. 

• Customer-oriented and cool-tempered.

• BSc/BA in IT, Computer Science or relevant field

Please email your resume to: [email protected]

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