Information Management Consultant

TERMS OF REFERENCE

UNRWA is a United Nations agency established by the General Assembly in 1949 and is mandated to provide assistance and protection to a population of some 5.7 million registered Palestine refugees. Its mission is to help Palestine refugees in Jordan, Lebanon, Syria, West Bank and the Gaza Strip to achieve their full potential in human development, pending a just solution to their plight. UNRWA’s services encompass education, health care, relief and social services, camp infrastructure and improvement, microfinance and emergency assistance. UNRWA is the largest UN operation in the Middle East with more than 30,000 staff. UNRWA is funded almost entirely by voluntary contributions.**

Information Management Consultant, HQ Amman

BACKGROUND AND PURPOSE

The Relief and Social Services Programme (RSSP) provides a range of direct and indirect relief and social services to protect poor and vulnerable Palestine refugees. These services are carried out by approximately 500 staff engaged in relief and social services, including 365 social workers. A comprehensive review of the RSSP was carried out in 2010, and a subsequent review was conducted in 2014, both identifying the need for UNRWA to review the role of its social work force so as to enable them to address the needs of those refugees who are mostly facing social protection risks. In February 2017, RSSP/HQ conducted a social work stock taking exercise to capture existing roles and responsibilities assumed by relief social workers and similar field staff at the RSSP in the five fields in terms of numbers, functions, titles, workload and supervision structure. As part of the ongoing reform process in the RSSP, a long-recommended professionalization of social work together with a review of the focus of UNRWA’s social services sub-programme have been set as priorities for the coming two years. In order to facilitate the case work of the professionalized social workers, a social case work database is required and needs to be customized according to needs in each field of UNRWA operations. In view of these information management needs, UNRWA seeks the services of a consultant to work as an Information Management Officer who will be an integral part of the roll out of the reform in the Relief and Social Services Programme at UNRWA headquarters in Amman.

Description of Duties and Responsibilities

Under the direct supervision of, and reporting to, the Chief, Social Services within the Relief and Social Services Programme at UNRWA headquarters in Amman, the Consultant will:

· Provide technical assistance for the roll-out of a social case work database.

· Work with the external software provider to further develop, customize and enhance the database information management system according to needs of field staff responding to the needs of Palestine refugees.

· Participate in the technical testing of the social case work database that includes providing evaluation report of the whole testing phase from end-user point of view to feedback on the acceptance procedures.

· Deliver trainings to core field staff at field office level on the social case work database

· Coordinate with IMTD on data protection standards and governance.

· Coordinate with departments and field offices on implementation of a common database for critical/high risk case management.

· Support RSSP in providing regular analytical and summary reports in line with data protection policies.

· Provide technical support and advice to RSSP staff in field offices on information management.

· Support the Relief and Social Services Department at headquarters on any other tasks related to information management.

Essential Qualifications and Experience

· A university degree from an accredited educational institution in Information Management, Information Systems, or related field.

· Three to four years of relevant work experience preferably in a UN agency, non-governmental or civil society organization.

· For international applicants, two years of international experience outside one’s home country is required.

· Experience in creating and maintaining information management and reporting systems.

· Excellent command of written and spoken English.

DESIRABLE Qualifications and Experience

· Experience with information management systems as they relate to protection, either for UN agencies or NGOs.

· Experience in social work and case work interventions including case management.

· Knowledge and understanding of the Palestine refugee situation in the political context of the Middle East.

COMPETENCIES

· Planning and organizing: Excellent organizational skills, independent and disciplined with initiative to prioritize effectively and to maintain accountability.

· Applying Technical Expertise: Familiarity with case-management systems and databases; Familiarity with human rights and social work issues.

· Deciding and Initiating Action: Demonstrated corporate knowledge and sound judgment; Informed and transparent decision making.

· Working with People: Acting as a team player and facilitating teamwork.

· Communication: Facilitating and encouraging open communication in the team, communicating effectively.

· Learning and Researching: Learning and sharing knowledge and encourage the learning of others.

· Demonstrated safeguarding ethics and integrity.

ADDITIONAL INFORMATION

The consultant will be required to travel in the Agency’s area of operations in the Near East.in the course of his/her duties. All official trips will be arranged and covered by UNRWA.

CONDITIONS OF SERVICE

· The duration of the consultancy is 6 months extendable.

· The consultancy is open for local and international candidates.

· The remuneration for this consultancy will be monthly and equivalent to P2 level for international candidates and grade 13/14 for local candidates and will depend on the qualifications and experience of the successful applicant.

· One and a half day annual leave per month.

· The consultant will be based in Amman, Jordan.**

APPLICATION PROCESS

Applicants should submit a cover letter and CV or UN Personal History Form demonstrating clearly the knowledge and experience required to meet the consultancy requirements via [email protected] clearly indicating the title of this consultancy “Information Management Consultant” subject line of the message. The deadline for the submission of applications is 16 November 2020. Late applications will not be considered.

UNRWA is an equal opportunity employer and welcomes applications from both women and men. UNRWA encourages applications from qualified and experienced female candidates. Only those applicants short-listed for interview will be contacted. UNRWA is a non-smoking environment.