Head, Field Information Management and Technology Office

Posting Title : Head, Field Information Management and Technology Office,
Grade, 18
Job Code Title : HD, Fld Info Mgmt and Technology Office
Department/ Office : UNRWA – Information Management – Jordan
Location : AMMAN
Posting Period : 27 April 2023-10 May 2023
Job Opening number : 23-IST-UNRWA – Information Management-206613-RAMMAN
(R)
Staffing Exercise : N/A
United Nations Core Values: Integrity, Professionalism, Respect for Diversity
Org. Setting and Reporting
Supervisor:
The incumbent of the post reports to the Deputy Director of UNRWA Affairs (Operations)
and receives technical guidance from Director, Information Management and Technology and
Chief Information Officer (DIMT&CIO), HQ Amman.
Supervisees:
The incumbent supervises a large team of professional and general services staff.
Responsibilities
•Leads the Field Information Management and Technology Projects in accordance with
Agency strategy, Information Management Department (IMD) strategy and policies:

1. Interacts directly with all field office departments’ heads to identify demands; works with
   departments to formulate these demands in a structured way, using agency’s standard
   templates, covering scope, time and cost of possible solutions to satisfy the demand;
2. Works with the Enterprise Architect in HQA to develop proposals for field specific IT
   solutions in accordance with the agency standards and architectural framework;
3. Performs feasibility studies, requirement specifications, budget estimates, design and
   implementation plans;
4. Represents the Field Office in the Demand Management Committee and presents field
   office specific demands;
5. Manages IT projects respecting the triple constraint (resources, scope and time) approved
   by the Demand Management Committee and the IMT Governance Board. Reports regularly to
   the Agency’s PMO on the status of the projects;
6. Establishes close collaboration with field office departments to oversee all IT projects and
   services and acts as an escalation focal point;
7. Negotiates with the vendors, outsourcers, and consultants and oversees service agreements;
   •Leads the Field Information Management and Technology Services in accordance with
   Agency strategy, IMD strategy and policies:
8. Implements and ensures the field office compliance to Service Management Framework
   adopted by the agency (e.g. ITIL). Ensures compliance to all service management process,
   including, but not limited to, Incident Management, Request Management, Problem
   Management, Change Management;
9. Develops KPIs for Service Desk operations. Monitors KPIs and works towards betterment
   of services by improving the KPIs;
10. Oversees the provision of end-user services, including help desk and technical support
    services;
11. Manages the Field Office Configuration Management Database and practices asset
    management for IT hardware, software, and equipment;
12. Contributes to the Knowledge Management Database by sharing Field Office input;
13. Oversees the provision of IT services to field management, departments, and end users in
    all field installations for the daily use of IT equipment, systems and services;
    •Leads the development and support of field office applications by managing the software
    development lifecycle of the field specific applications, including systems analysis of the
    subject area, programming, testing, implementation and support;
    •Leads the Field Office IT Operations:
14. Monitors the operation and performance of deployed information and communications
    technologies;
15. Plans for and reports on projected capacity requirements, analyses and resolves problems,
    and, where necessary, refers the technical solution to computer vendors, Field management,
    or HQ IMD to ensure smooth operation of IT systems and infrastructure in the field office;
16. Plans, organizes and oversees the field IT infrastructure management in terms of operations
    and installations, and the operations and maintenance of the field IT computing data center
    and telecommunication infrastructure in support of Agency and field business needs;
17. Works with the Senior Information Security Officer to implement Information Security
    measures, Disaster Recovery and Business Continuity;
    •Leads the Field IMT Office:
18. Provides leadership and work direction to the IMT Department staff; develops work plans,
    monitors work progress and assesses staff performance; provides and monitors provision of
    advice and technical support to Field management, departments and users on all IT related
    issues;
19. Prepares and monitors Field IMT Office biennium budget and expenditures and advises
    field department heads on IMT budget requirements within their departments;
20. Plans, organizes and controls the use of information management and technology resources
    for the support of all Field Departments at all locations; promulgates to all users of IT systems
    the appropriate operations and standard procedures, ensuring that such procedures are current
    and enforced;
21. Manages and coordinates for effective collaboration with other United Nations agencies
    and other entities in order to maximize possibilities of inter-agency collaboration in the field
    of IT and Telecommunications;
    •Performs other duties as may be assigned by the supervisor.
    Competencies
    UN Core Values of Integrity, Professionalism and Respect for Diversity, and
    Core Competencies of Communication, Working with People and Drive for Results apply by
    default.
    •Leading and Supervising
    •Applying Technical Expertise
    •Planning and Organizing
    •Managing Complexity and Change
    •Innovating and Taking Risks
    Education
    •Advanced university degree from an accredited educational institution in computer science,
    information systems, electrical, electronics or telecommunications engineering or other
    related discipline.
    Job Specific Qualifications
    Work Experience
    •A minimum of eight years of progressively responsible and relevant professional experience
    in managing and implementing IT teams, projects, systems, services and solutions, six of
    which must have been in a senior position; is required
    •Extensive experience in various management disciplines, including budget, financial, human
    resources, recruitment, procurement, negotiation, contracts, risk and change management. is
    required
    •Leading and managing implementation and operations of various information management
    application systems, IT infrastructure technologies, and services in a large IT environment; is
    required
    •Experience in developing and implementing IT management practices in Information
    Security, Disaster Recovery and Business Continuity with strong knowledge of related
    international standards and best practice; is required
    •Experience with broad range of up-to-date IT enterprise infrastructure and end user products,
    systems and tools used in various IT infrastructure and service delivery functions. is required
    Languages
    •Excellent command of written and spoken English and Arabic.
    Assessment
    •Technical Test
    •Competency-based Interview
    Special Notice
    Contract Status:
    Fixed-Term Appointment for 3 years including 1 year probation period, with the possibility of
    further extension, subject to the availability of funds, satisfactory performance and continuing
    need.
    Benefits:
    Grade 18, Monthly Salary from JD 1,246.600 Fils Plus SOA 69.90% of the basic salary.
    Other benefits include Provident Fund contribution (15.4% of basic salary paid by the
    Agency) & medical insurance. Dependency allowance is subject to eligibility.
    Department/Office: Information Management and Technology
    Duty Station: Jordan Field Office (Amman)
    Other Information
    •The incumbent may be required to travel in Agency’s area of operations.
    Desirable Qualifications:
    •Additional certification in business analysis, IT management (COBIT5), information
    security, project management (PRINCE2), service management (ITIL) and/or disaster
    recovery planning;
    •Work experience in identifying and mitigating risks in an IT environment including
    development of risk mitigation plans;
    •Experience/knowledge of UNRWA’s operations and computer facilities environment.
    •Provided very good understanding of the context of Palestine refugees and UNRWA
    operations.
    Equivalency
    When the minimum requirements are not fully met, the Director of Human Resources may
    exceptionally substitute part of the unmet requirements with a combination of relevant
    academic qualifications and progressive relevant work experience.
    NB: Work experience alone or formal qualifications with no relevant work experience are not
    considered an acceptable combination.
    General Information:
    الرجاء تقديم طلبك باللغة الإنجليزية وملئ صفحة خطاب التغطية •
    •This vacancy notice is open to internal candidates and external candidates. Only candidates
    residing in Jordan, and within commuting distance of the duty station with authorization to
    work in the duty station at the time of application are eligible to apply.
    •The Agency will not assume responsibility or accountability to support or facilitate the
    issuance of work permit in Jordan, and without a valid work permit, the appointment may be
    rescinded.
    •Since the Vacancy is an Area Staff post, the Agency will not provide coverage for relocation
    costs.
    •Preference will be given to registered Palestine refugees and فقط لوظائف Fixed candidates
    assisting the Agency to meet its commitment to gender parity. UNRWA welcomes
    applications from qualified candidates with disabilities.
    •UNRWA encourages applications from qualified and experienced women.
    • A roster may be created from the selection exercise, and that successful candidates may be
    appointed to the same post. In the case of multiple or recurring posts, that a roster will be
    created from which the candidates will be selected for appointment;
    •Only applications that have been fully completed in UNRWA’s online e-recruitment system
    inspira will be considered and no late applications will be accepted. The PHP should be
    completed with full relevant work experience under the experience tabs as per the
    requirements in the Job Opening. All acquired university degrees must also be stated, if
    applicable. Applicants applying to positions for Grades 12 to 20 must submit a cover
    letter/motivational statement in order to be considered. Additionally, providing incorrect or
    misleading information on an application will result in the immediate disqualification of a
    candidate.
    •For UNRWA internal staff, they are required to specify and include their current UNRWA
    grade level. To do so applicants should select under “Category” RLG, scroll down to see all
    categories, then select their local grade.
    •Advertisements published only in English will only accept applications in English, and
    Arabic submissions will not be considered.
    •The Agency may disqualify applicants whose name appears on the UN Sanctions List or a
    UN database of staff separated for reason of misconduct or of staff who separated whilst
    misconduct processes were pending.
    •UNRWA shares investigation and misconduct information with other UN Agencies, and past
    and prospective employers, about staff members who have been separated for misconduct, or
    who have separated whilst an investigation and/or disciplinary process for misconduct is
    underway; and such persons may be prohibited from employment with the United Nations.
    •The Agency will immediately disqualify applicants who are ineligible for any reason in
    accordance with the Agency regulatory framework.
    •UNRWA is funded almost entirely by voluntary contributions from UN member states,
    regional bodies, business foundations and individual contributions. The mission of UNRWA
    is to help Palestine refugees achieve their full potential in human development under the
    difficult circumstances in which they live.
    •Applications from UNRWA staff member who had been demoted with deferred eligibility
    for promotion will not be considered.
    •Applications from Staff members who were recipients under the Early Voluntary Retirement
    or Exceptional Voluntary Separation Schemes will not be considered.
    •Applications from Internal candidate serving for less than one year in your current post will
    not be considered.
    •The Agency reserves the right not to make an appointment, to make an appointment at a
    lower grade, or to make an appointment with a modified job description or to change the
    contract Modality.
    •A candidate is not eligible for consideration if he or she was short-listed and found not
    suitable for the same post within the previous 12 months unless the post description has since
    been altered by 30% or more, as determined by ODCS.
    United Nations Considerations
    Staff members are subject to the authority of the Commissioner-General of UNRWA and to
    assignment by him or her.
    UNRWA is committed to achieving gender parity at all levels of staffing under the current
    UN-wide gender agenda and strongly encourages applications from qualified applicants from
    under-represented groups.
    At UNRWA, the paramount consideration in the recruitment and employment of staff is the
    necessity of securing the highest standards of efficiency, competence and integrity, with due
    regard to geographic diversity. All employment decisions are made on the basis of
    qualifications and organizational needs. UNRWA is committed to creating a diverse and
    inclusive environment of mutual respect. Reasonable accommodation for applicants with
    disabilities may be provided to support participation in the recruitment process when
    requested and indicated in the application.
    UNRWA Considerations
    UNRWA staff are expected to uphold the highest standards of efficiency, competence,
    neutrality, impartiality and integrity. This includes respect for and commitment to human
    rights, diversity and non-violent means of dealing with all kinds of conflict. Only persons who
    fully and unconditionally commit to these values should consider applying for UNRWA jobs.
    Candidates will not be considered for employment with UNRWA if they have committed
    violations of international human rights law, violations of international humanitarian law,
    sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to
    believe that they have been involved in the commission of any of these acts. Candidates who
    have committed crimes other than minor traffic offences may not be considered for
    employment. The Agency may disqualify applicants who have separated for reason of
    misconduct, who left a UN Agency while misconduct processes were pending, or who appear
    on the UN Sanctions List.
    UNRWA is a non-smoking work environment.
    Applicants are urged to follow carefully all instructions available in the online recruitment
    platform, inspira. For more detailed guidance, applicants may refer to the Manual for the
    Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side
    of the inspira account-holder homepage.
    The evaluation of applicants will be conducted on the basis of the information submitted in
    the application according to the evaluation criteria of the job opening and the applicable
    internal legislations of the United Nations including the Charter of the United Nations,
    resolutions of the General Assembly, the Staff Regulations and Rules, administrative
    issuances and guidelines. Applicants must provide complete and accurate information
    pertaining to their personal profile and qualifications according to the instructions provided in
    inspira to be considered for the current job opening. No amendment, addition, deletion,
    revision or modification shall be made to applications that have been submitted. Candidates
    under serious consideration for selection will be subject to reference checks to verify the
    information provided in the application.
    Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time)
    on the deadline date.