الرئيسية / الوظائف / الاردن / Estarta Solutions is currently recruiting for the Post Sales Escalation Team

Estarta Solutions is currently recruiting for the Post Sales Escalation Team

Estarta Solutions is currently recruiting for the Post Sales Escalation Team.

Duties &responsibilities:



– Handling and swiftly resolving customers’ complaints in a professional and effective manner

– Communicating daily with customers, and other technical departments; as needed

– Providing Support to the sales teams and account managers by engaging in critical post-sales support issues

– Coordinating technical support resources across teams when the issue spans multiple Cisco product lines

– Setting up and hosting regular meetings with partners/ customers to ensure all issues raised are properly addressed

Requirements:

– A college degree in MIS, BIS, modern languages or any related field

– 2 years of experience in customer care/ support or project management

– Fluency in English- writing and speaking

– Fluency in one or more of the following languages is a plus:

(German, French, Italian, Russian, Spanish, Portuguese, Ukrainian, & Turkish)

– Ability to work under time pressure to ensure maintaining customers’ deadlines

– Analytical and troubleshooting mindset

– Excellent business communication skills

Qualifies interested candidates should send their updated CVs in English at  zainabalomar0@gmail.com