الرئيسية / الوظائف / Customer Care Representative
Customer Care Representative

Customer Care Representative

Customer Care Representative

Customer Care Representative

Abdali Mall Recruitment and Training Centre

Opportunity Summary
To interact with company’s customers and tenants in order to provide them with information, to address inquiries regarding products, services, promotions.In addition to, deal with and help resolve any customer complaints, by means of a developed sense of integrity and commitment to customer satisfaction along with demonstrated passion for excellence with respect to treating and caring for customers.
Duties and essential responsibilities
The following duties and responsibilities are intended to describe the general nature of work rather being exhaustive list of duties and responsibilities:
Develop and maintain positive working relationships with facility management personals, staff, tenants and customers.
Direct interaction with customers, & tenants.
Entering data from customer filled forms, coupon.
Checking on communication lines (telephone, microphones, speakers, etc…).
Professionally handle incoming requests or inquiries from customers and ensure that issues are resolved both promptly and thoroughly.
Provide quality care and support in a variety of areas including, but not limited to:
Provide information to customers in response to inquiries about products, services, promotions complaints, suggestions.
Distributing flyers, coupons, & samples.
Lost & found initial responsibilities, and handing over to facility management.
Distributing surveys on specific categories.
Chaperoning VIPs & groups.
Assisting customers with a lost child.
Mall directory.
Selling gift cards, verification of the given information & logging sales.
Handle issues in the best interest of both customer and company.
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
Responsible for compiling and generating reports as they relate to customer care surveys and data entry of the same.
Direct requests and unresolved issues to the designated resource
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Record details of actions taken and updating the platform in which data is entered on.
Maintain customer databases
Follow up on customer interactions
Skills

Skills and Abilities:
Strong detail orientation and communication/listening skills
Good command of English (oral & written).
Awareness of customer care skills.
Ability to demonstrate sounds judgment under pressure.
Ability to learn new concepts quickly in an effective manner.
Demonstrates sound work ethics
Energetic
Interpersonal skills
A good listener
Problem analysis and problem-solving
Attention to detail and accuracy
Data collection and ordering
Possess a strong work ethic and team player mentality
Stress tolerance
Willingness to work a flexible schedule and occasional overtime when needed
Knowledge of:
Customer care principles and practices
Relevant computer applications
Multiline telephones,
Computer and a good command of Microsoft office, excel and internet.
Opportunity Details
Opportunity Location: Amman, Jordan
Company Industry: Retail/Wholesale
Requirements : Employer (Private Sector)
Opportunity Role: Customer Service and Call Center
Employment Status: Full time
Monthly Salary Range: $0 – $500
Number of Vacancies: 1
Post Type: Vacancy
Preferred Candidate
Years of Experience : Min: 0 Max: 3
Career Level: Entry Level
Residence Location: Jordan
Gender: Female
Nationality: Jordan
Degree: Bachelor’s degree
Expiry Date: 2018/01/22
To Apply click here

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