الرئيسية / الوظائف / وظائف شاغرة مميزة ومتعددة لدى كارفور ماجد الفطيم في الاردن والخليج
وظائف شاغرة مميزة ومتعددة لدى كارفور ماجد الفطيم في الاردن والخليج

وظائف شاغرة مميزة ومتعددة لدى كارفور ماجد الفطيم في الاردن والخليج

Associate Team Leader

Date: 20-Nov-2019

Location: Dubai, AE

Company: Majid Al Futtaim

Job Purpose:
 

To ensure the smooth functioning of the Customer Service Centre, Ticket Sales desk, Information Desk and Access Control.

 

Job Details – Key Responsibilities and Accountabilities:
  • Follow all policies and procedures as outlined in the Guest Services SOP.
  • Deliver exceptional guest service at all times.
  • Ensure proficient up to date knowledge of Ski Dubai products, promotions and services, and provide training to the team.
  • Full detailed understanding of the ticketing, access control and call center systems.
  • Perform suggestive selling (up-selling strategy), advice and assist guests with sales and bookings.
  • Manage the guest service team during daily operations, including the information desk, ticket counters, and call center and access control.
  • Ensure correct reporting to finance on a daily basis. Ensure correct results in revenue reports and services.
  • Check staff time and attendance on a daily basis, generate working rotation and report the details to the Admission Manager.
  • Handle all guest complaints and queries.
  • Conduct Department orientation for new employees.
  • Ensure that all staff has been trained in the operational procedures and are aware of all the requirements for security and finance.
  • Invoice all credits through the correct procedure and ensure all paperwork regarding credits are dropped in the cash drop for finance purposes.
  • Attend and contribute to regular line management and team meetings (Daily briefings).
  • Work with the marketing department an various related activities.
  • Drive & monitor daily/monthly Conversion rate from the basic package to a higher package.
  • Drive & monitor daily/monthly the Lobby Conversion rate via the flash report sent by Finance on daily basis
  • Justify any Shortage/overage for any staff member by providing the needful supportive documents to Finance with HOD signature.
  • Monthly reports should be sent to HOD (Guest survey report / Overage & shortage report / Attendance report / Part-timers attendance report / EOM report) etc.
  • Weekly spot checks report must be sent to HOD (Guest Service Standard check list / Quality Check list ensuring the system is updated with the correct guest data) etc.
  • Maintain departmental inventory (key cards, wristbands, brochures) etc, & place an internal stationary requests as cartridges & so on.
  • Witness Admissions team cash drop without disclosing the sale of the day.
  • Manage Admissions queues & escort guest to the right counter.
  • Ensure that all admissions team meet / greet /welcome & farewell guests with a SMILE.
  • Report any system errors (Galaxy) immediately & follow up till sort it out.
  • Maintain track of Membership guest & built a data base accordingly.
  • Keep track of Staff data & ID Cards issuance.
  • Perform any other reasonable tasks as requested by your direct Manager / Duty Manager.
Personal Characteristics and Required Background:
 

Skillset (job specific technical skills and behavioral competencies needed)

 

  • Substantial ability to self-motivate and start with great sense of leading multicultural teams
  • Good verbal and written business communication skills.
  • Proactive person who is able to motivate others to achieve goals
  • Ability to supervise and lead the team with no manager present
  • Characterized with: passion, energy, drive, trustworthiness, delivery, process orientation and people focus.
  • Computer literate with proficiency with Microsoft Windows and Office applications

 

Minimum experience

  • 3 years worked as a Customer Relation Representative in a big Shopping Mall / Hotel (or) Public Relations of a commercial firm.

 

Minimum Qualifications/education

  • High School Graduate with English language advanced verbal and written skills, Arabic desirable

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