وظفني.كوم اعلانات توظيف في الشرق الأوسط على وظفني . كوم | فرص عمل و وظائف شاغرة
Aetna International is a leading provider of international expatriate private medical insurance and health management solutions. We have over 1000 staff and growing every day. Our customer base is over 123,000 members located worldwide; and we have more than 71,000 healthcare professionals and facilities worldwide in the offices in all the major regions of the world.
Family Summary
Deliver business systems and support business customers to meet the organizations needs in a timely, cost effective manner.
Position Summary
Will provide high quality, customer focused, distributed computing services and help desk support; providing innovative solutions, maintain standard practice and consistency in the distributed environment, and provide coaching to desktop support teams.
Fundamental Components & Physical Requirements include but are not limited to
• Provides distributed desktop support, desktop and infrastructure maintenance, installation services, and problem resolution and help desk support.
• Acts as point of escalation for customers, team members, and management to ensure optimum service quality through ongoing management and continuous improvement initiatives
• Manages administrative processes (asset management, De-acquisition, change/service requests, and problem management).
• Installs Computer Equipment (Lease Replacements/New Hires, etc.).
• Handles incoming SPOC phone calls as assigned.
• May lead, develop and coach team members.
• Ensures customer business needs are met while adhering to corporate standards and meeting Service Level Agreements.
• Facilitates communication amongst customers, team members, and other AIS areas.
• May act as Project Leader for assigned initiatives.
• Installs new technology in field offices.
• Keeps current on new technology and its benefit to the company direction.
• Supports and tests IT Technology and provide feedback to appropriate AIS Units and may participate in research of non-standard product solutions to meet customer needs.
• Performs server Maintenance on Aetna server equipment, may include installation of service packs, and upgrades when necessary, monitors tape backup process, and performs data restores when necessary.
• Performs systems administration responsibilities including printers and host printer creation/maintenance.
• Performs and participates in DBAR (Disaster Backup and recovery) initiatives, Corporate Real-estate Project initiatives (Office Closures/Restacks/Consolidations), Major Project Initiatives (Application Rollout, Desktop Refresh, etc.).
• Position will require 7×24 support and approximately 20-40% travel.
Background/Experience Desired
• PC desktop equipment and associated hardware/software and or LAN certified Network administration and/or equivalent experience.
• MCSE/MCA or related computer experience.
• In-depth knowledge of end user computing systems and hardware, client functions and applications.
• Excellent consultative and communication skills.
• Analytical ability, decisiveness, and strong judgment.
• Ability to work effectively with client and other IT management and staff.
• Business IT infrastructure experience.
• Excellent Windows 2000-2003 & 2008 Server skills (creating new users, connecting PCs, shares, permissions)
• Advance networking skills – Cisco Switches, Checkpoint Firewalls, WANs, LANs and Cat 5 cabling
• Advance knowledge of Active Directory, DNS, Wins, DHCP, TCP/IP
• Good knowledge of SQL2000, Exchange 2007
• Experience with VPN connections, Internet Connectivity, Bluecoat proxy, Citrix Secure gateway and IIS, McAfee Total Protection and Sophos.
• Previous Experience of supporting IP/Digital telephone systems highly desirable. Training will however be given in the case of no experience but an aptitude exists.
• Experience in Windows XP/Windows 7 and MS Office Applications.
Education and Certification Requirements
• Bachelor’s degree in Computer Science or a related discipline.
• Experience with Microsoft Office Products and PC/Workstation based LAN applications, or an equivalent combination of education and work experience.
