وظفني.كوم اعلانات توظيف في الشرق الأوسط على وظفني . كوم | فرص عمل و وظائف شاغرة
Agents & Merchant Sales Officer
MahfaztiAmman, Amman Governorate, JordanFull time
Description
Job Purpose:
To perform agents and merchants sales related activities, such as network expansion, acquisition and retention, in order to promote the mobile payment services. Also, communicate the latest service/product offerings to the existing and potential clients to ensure clients satisfaction and meet targets, while adhering to company policies and procedures.
Responsibilities:
Manage agents and merchants sales activities
- Managing network expansion, acquisition, and retention activities.
- Responsible for generating leads.
- Creating proposals and conducting sales presentations to a range of prospective clients.
- Conducting training sessions to introduce sold services and products to new clients/partners.
Maintain and develop existing and new customers
- Respond to existing and potential clients inquires and promote new products/services, through calls and personal visits.
- Ensure clients satisfaction while adhering to company policies and procedures.
Ensure the smooth running of daily operations
- Maintain continuous awareness of the new products, services and policies.
- Tracking sales targets and reporting results as necessary.
Requirements
Education: Bachelor Degree in Business Administration, Finance or any related field
Work Experience: a minimum of 1-3 Years
Knowledge of
- Experience in sales
- Technology and Fintech
- Payments industry
- Sales cycle
- Acquisition and retention
Skills In:
- Networking
- Presentation and communication
- Excellent written and verbal communication skills.
- Experience in customer relationship management.
Card Operations Officer
MahfaztiAmman, Amman Governorate, JordanFull time
About Mahfazti:
Mahfazti is a leading mobile payments service provider established back in 2014 with extensive background in mobile payments technologies, and a clear vision toward leading the Jordanian e-wallet services under the control and supervision of the Central Bank of Jordan.
Mahfazti is standing for a robust consortium of diversified partnerships of banking institutes, mobile network operator, and Payment Service Provider resulting to an integrated collaborative ecosystem furnished to serve our clients with the best and most convenient services. Mahfazti is the brand of e-wallet service that can be easily activated on mobile devices, offering our clients a wide spectrum of convenient secure ways to execute local and international monetary transactions in few seconds, anytime, and anywhere.
Learn more about Mahfazti here: http://www.mahfazti.com
Job Purpose:
Managing the daily activities for the company’s card operations, and implementing all related policies and procedures to ensure that card related operations are executed in an accurate and timely manner.
Responsibilities:
Managing card operations activities including payment processing, mailings, and associated support functions
- Analyze customer dispute letters, fraud, and other documents received from card members.
- Assessing and updating the card payment scheme periodically, in order to identify areas of improvement and enhance the flow of card programs such as TPP.
- Executing card activities and reconciliation processes effectively to ensure proper settlements & reconciliation with the finance team.
- Participate in the deployment plan of the card systems, procedures and team.
- Support card issuers’ operations and inquiries.
- Support helpdesk in handling customers’ inquires and maintenance requests regarding the card operations.
- Test and evaluate new or proposed enhancement regarding the card operations system/gateway.
Requirements
Education: Bachelor Degree in Business Administration, Computer Science, or any related field
Work Experience: 2- 5 years of experience
Knowledge Of & experience in:
Products & Services Knowledge:
- Al Hulool company Products and Services
- Third-Party Processors (TPP)
- Card payment scheme
- Card manufacturers
- Central Bank of Jordan rules and regulations for wallets & prepaid PSP’s
Skills In:
- Good knowlehde in Microsoft tools; Word, Excel ..etc.
- Good command of English language speaking and writing
Compensation and Benefits Specialist
HR & Corporate AffairsAmman, Amman Governorate, JordanFull time
Job Purpose:
Responsible for designing, overseeing and implementing a firm’s compensation and benefits programs and monitor salary structures, and balance staffing needs with cost controls.
This job entails exposure to:
Oversee the compensation and benefits division of a company and analyzes compensation data within an organization and evaluates job positions to determine classification and salary
- Design, implement, and manage salary classification and compensation programs
- Conduct analysis of compensation and benefits within company
- Prepare occupational classifications and salary scale
- Improve recruitment and retention
- Oversee competitive analysis, merit increases and salary structure
- Analyze surveys to ensure appropriate compensation across all departments
- Forecast budget for salary increases
- Oversee pension and savings plans
- Advise on salary increase requests
- Negotiate collective agreements on behalf of employers or workers
- Research job and worker requirements, structural and functional relationships among jobs and occupations, and occupational trends
- Advise employees on state and federal employment regulations, collective agreements, benefits and compensation policies, personnel procedures and classification programs
Responsible of the employee provident fund initiative
- Serve Umniah members with the highest quality standers & getting the best benefits for them
- Include all employees under the PF umbrella
Monitor and enhance inclusion behaviors in the workplace and take actions accordingly
- Ensure equal pay and benefits for employees based on their experience, skills and performance
- Ensure that benefits packages are tailored to deliver the same value for both genders
Requirements
Education: Bachelor Degree in Business Administration or any related field.
Work Experience: 5 to 8 years
Knowledge of:
- Compensation and Benefits best practices
- HR General Skills: Jordan Labor Law and Regulations,Jordan Income Tax Knowledge
- HR Strategy and Design: Organizational Strategy, Organizational Design, Designing and executing surveys, Measurement, Benchmarking and Reporting, Change Management
- HR Information Systems: Payroll Systems, Personnel Data/Record Handlıng, ERP Systems, Knowledge Management Systems, Reporting
- Resource Compensation: Base and Variable Pay Models, Benefit Schemes, Bonus Schemes, Reward and Recognition Schemes
- Excellent command of English language speaking and writing
Knowledge & Skills: Excellent command of MS office applications
Contact Center Operations Supervisor
Customer CareAmman, Amman Governorate, JordanFull time
Job Purpose
Responsible for managing, directing and monitoring day-to-day operational activities of the team (Contact Center Representatives & Team Leaders) to ensure meeting that contact center objectives
Responsibilities :
Supervise the call center operations team
- Operate daily call center activities
- Check call center PCs, dashboards, hard phones and headsets to ensure functionality on regular basis and submit orders when needed
- Coordinate for new hiring batches and selection when needed going with the call center policy, interview applicants and arrange for their training.
- Develop environment and tools to enhance agents moral and motivation level by creating sense of ownership
- Set and run emergency plans
- Collaborate closely with other departments/divisions across organization to identify business improvement opportunities (short/long term)
- Maintain fairness and professionalism between call center representatives.
- Revise processes and structure to dynamically be updated, also create new policies to assure business continuity
- Maintain casuals turnover ratio within the known standards
Maintain high quality & standards of customer service
- Manage the performance of the team leaders to assure meeting objectives and fulfilling their tasks and duties
- Report updates on information tool content & structure
- Analyze outcomes and numbers to set up action plans
- Share analysis and reports with concerned parties in other departments according to the business need
- Evaluate strengths and weaknesses and address this to team leaders, along with plan training’s with training and development team
- Participate and support in development plans and process enhancement and re-engineering
- Develop team skills and involvement in tasks and duties
- Monitor scheduling and working hours set, for business efficiency and productivity
- Monitor team and provide needed support to resolve agent and customer issues along with departmental KPIs
- Conduct training’s for new hires/existing agents and team leaders
- Be ready to handle additional responsibilities as per request of department/division heads and the business
Managerial Responsibilities:
People Manager
- Provide guidance, instruction and direction to team members
- Assign roles and work load distribution, setting objectives
- Plan and organize the work of team members
- Provide needed development for team members (coordinate with his direct management and HR)
- Provide coaching and performance feedback to team members
- Manage team’s performance (Performance appraisal is part of this cycle)
- Act as a point of reference for team in issues related to company strategy and direction (top down approach)
- Assure that all his/her team member are following Umniah policies and procedures and highlight any violation for the code of conduct
- Accountable for his/her team performance and actions
- Manage the administrational requirements of his/her team (Attendance, Job Description…)
- Retain talents and recommend actions with low performers
- Guaranty business continuity within his team
Requirements
Education: Bachelor Degree in Business Administration or any related field
Work Experience: a minimum of 8 years of experience
Certificates: Preferable to have
- PMP
- CCCM
Knowledge Of:
- Business and management principles, resource allocation and leadership techniques
- Telecom industry, market knowledge and sales operations procedures
Skills In:
- Risk Management: Risk assessment techniques, Risk probability and estimation
- Vendor Management: Contract administration, SLA management
- Supplier Relationship Management
- Process Management: Business processes and procedures, Process development
- Excellent command of English language speaking and writing
- Very Good command in MS office applications
Fiber Sales Representative
MarketingAmman, Amman Governorate, JordanTemporary
Job Purpose:
Responsible for generating new revenue streams by promoting and selling fiber service for residential/business customers. Also, providing customers with new solutions to ensure a high level of customers’ satisfaction.
Responsibilities:
- Acquire, migrate and grow fiber customers base
- Achieve new sales target
- Ensure clients satisfaction
Requirements
Education: Bachelor Degree in Business Administration or any other related field
Knowledge of:
- Telecom knowledge
- Telesales
- Selling Techniques
- Customer Care
- Good command in MS Office
- Good command of English language writing and speaking
Work Environment: field job “outdoor customer’s visits/ door to door” Transportation: having a car is a must for recruitment.
Benefits
This is a limited contract employment opportunity.
MDS Technical Support Engineer
EngineeringAmman, Amman Governorate, JordanFull time
Description
Job Purpose:
Responsible for providing technical support for MDS customers to maintain the customer service SLA, and network KPI’s and ensure customers’ satisfaction and optimum network and service availability.
Responsibilities:
- Handle MDS IP access and core network technical support
- Handle MDS Transmission, access and links technical support
- Manage MDS Network documentations
- Support switches and routers in Umniah datacenter and sites
- Handle monitoring and proactive support
- Provide second and third level support for broadband customer remotely or on site
- Achieve the agreed SLA with the customers regarding the resolution time and response time
- perform operations with the network and the customers
Requirements
Education: Bachelor Degree in Telecommunications Engineering or other related filed
Work Experience: 0 – 3 years
Certificates: CCNA, Networking.
Knowledge Of:
- Different cables insulation and maintenance
- Basics IP Networking (IP address and Vlans), Basic Network devices configuration.
- Help desk and ticketing systems tools
- Umniah Products and Services
Skills In:
- Service Management: Service activation tools and techniques, Service platforms installation and integration, Service platforms management (upgrade, scale, backup, maintain etc.)
- Transmission Network Planning: Transmission Network Infrastructure and Technologies
- Network Installation and Provisioning:Network Equipment Installation and Configuration, Power Equipment Installation and Configuration, Network Equipment Testing and Activation
- Good command of English language speaking and writing
- Good command of MS office
Work Environment: 24/7 shifts
Presales Specialist/Sr. Officer
Commercial EnterpriseAmman, Amman Governorate, JordanFull time
Description
Job Purpose:
Responsible for coordinating between Business Solutions division, marketing and technical department to customize and design Business Solutions offers and solutions based on customers’ requirements.
Transfers industry, technical and product knowledge to customers via good written, verbal and presentation skills. Assists in all levels of technical account planning and accompanies sales account managers on visits to customers. Assists in the development of formal sales proposal, presents, and differentiates product offerings at a technical level from the competition. In addition, to be responsible for service provisioning according to submitted offer, period and costs as planned and committed to customer
The Job Entails Exposure To:
Manage the presales function planning & implementation.
- Handle the planning of sales strategies, the positioning in contrast to the competitors and the demonstration of the business.
- Run the preparation of presentations about the products or services with all their values for the usage of the sales department.
- Creation of marketing concepts.
- Handle the coordination and organization of demand generating activities like tradeshows, company events or customer workshops.
- Engagement with the customers and interpretation of their needs and derivation of advice for prospective products that are aligned with the customers’ demand.
Provide answers to (technical) questions in a Request for Information (RFI) or a Request for Proposal (RFP)
- Collect and analyze clients’ requirements to come up with proper solution.
- Submit requests to concerned departments to get the Bill of Quantity and the needed pricing.
- Build the offers/solutions for the MDS account managers adhering to the KPI’s defined to deliver the requested information.
Handle presales business solutions cycle.
- Handle Product presentations and demonstrations.
- Support with technical qualification of sales opportunities.
- Analyze customer business needs to maximize number of Umniah solutions to cross/up sell.
- Assist marketing team to build a compelling and competitive business case and ROI (Return of Investment) by designing and challenging all costing elements with technical.
Manage the Project Delivery and Sales Operations functions
Project Delivery:
- Ensure the proper planning of all presales activities
- Ensure the continuous cooperation with other team members product owners, customers, partners and sales team to guarantee successful delivery to our customers
- Assist in defining “best practices” in delivery, including templates, work plans, methodologies
Sales Operations/Reporting:
- Oversee/overview the team that is handling the Resource Management System RMS for all sales channels “enterprise, retail and dealers” to control the numbers based on specific criteria in coordination with concerned department
Requirements
Education: Bachelor Degree in Computer Science or Communications Engineering is preferred
Knowledge of:
- Telecom knowledge
- Smart phones and handsets applications and settings
- Products & Services Knowledge: Umniah Products and Services (functionality, price, availability), Umniah packages (products included, price, availability), Subscription terms and conditions
- Market Knowledge: Umniah’s Competition, Mobile Telecommunications Industry, Consumer behavior and consumer segments, Distribution channels, Local Culture
Skills in:
- Selling Techniques: Consultative Selling, Negotiation techniques, Deal structuring, Persuasion and Deal closing, Cross and up selling techniques
- Risk Management: Risk assessment techniques, Mitigation techniques, Risk probability and estimation
- Customer Care: Problem solving techniques, Agent utilization tools & techniques, Customer care channels, Customer care applications, Lead generation and referral
- Proposals writing and techniques
- Good command in MS Office applications
- Excellent command of English language writing and speaking
Regulations Advisor
Government Relations & Regulatory AffairsAmman, Amman Governorate, JordanFull time
Description
Job Purpose :
Responsible for representing and defending Umniah’s position and interest with Telecom Regulatory Commission (TRC), governmental entities & other operators. Also, responsible for following up on Telecommunication law, license applications, interconnection agreements, TRC consultations, Telecommunication Policy and complaints against other operators.
Research, analyze and formulate best policy and most advantageous negotiating position for Umniah in different issues that arise.
Responsibility :
Responsible for representing and defending Umniah’s position and interest with TRC, governmental entities & other operators
- Research, draft, propose, negotiate, and acquiring internal and government approvals on Interconnection Agreements.
- Guide joint action with other departments and external parties at other licensees to achieve actual physical Interconnection.
- Represent Umniah in Industry Forums, meetings and negotiation sessions with Government Chair industry working groups, Wisely adopt the most advantageous position for Umniah using holistic knowledge of Umniah’s costs, weaknesses, threats, opportunities and advantages (sometimes with little time for preparation). Build alliances with other operators to achieve common goals for sector.
- Understand thoroughly and holistically economic principles and practices of regulatory econometric cost modeling and impact of each possible action on Umniah and other companies.
- Study, analyze, strategize, advocate, lobby and follow up on issues related to Telecommunication Law, Umniah license, TRC instructions, public consultation papers, correspondences with Government and the competitive situation in all market sectors (Wholesale and retail levels).
- Research, Draft, submit and follow-up on Umniah’s correspondences with government and complaints against other operators.
- Provide advice and consultancy to company staff on compliance requirements, strategic risks and other interactions with regulations and legislations that pertain to telecom.
- Strategize, formulate policies, advocate and lobby regulator, government officials and public opinion on public policy matters of impact on shareholder value.
- Apply for and acquire TRC approvals (type approvals, pilot project approvals, frequency and numbering, etc). Manage, Monitor, Coordinate required actions and set strategies for Batelco Group in handling National numbering plan, frequency spectrum, Code of practice and financial data reporting.
Requirements
Education: Bachelor Degree in Telecom Engineering or any related field.
Work Experience: a minimum of 8 – 10 years, 3 of which in a similar position.
Knowledge & Skills:
- In- depth knowledge of the local and international commercial arrangements and arbitrage possibilities in the Telecom industry (many times complex).
- Familiarity with Jordanian telecom regulations. Wired, wireless systems, spectrum, data, Satellite …etc.
- In depth knowledge of Jordan Telecom Sector history and actors.
- Professional and convincing drafting (in both languages) of consultation replies & official correspondences, contracts, advocacy position papers.
- Knowledge of Jordanian legislative & regulatory, political, social and economic environment (especially the sector related ones) and understanding how that influences Government policies and activities Excellent command of English language speaking and writing.
- Excellent command of MS office applications
System Administrator
MahfaztiAmman, Amman Governorate, JordanFull time
Description
About Mahfazti:
Mahfazti is a leading mobile payments service provider established back in 2014 with extensive background in mobile payments technologies, and a clear vision toward leading the Jordanian e-wallet services under the control and supervision of the Central Bank of Jordan.
Mahfazti is standing for a robust consortium of diversified partnerships of banking institutes, mobile network operator, and Payment Service Provider resulting to an integrated collaborative ecosystem furnished to serve our clients with the best and most convenient services. Mahfazti is the brand of e-wallet service that can be easily activated on mobile devices, offering our clients a wide spectrum of convenient secure ways to execute local and international monetary transactions in few seconds, anytime, and anywhere.
Learn more about Mahfazti here: http://www.mahfazti.com
Job Purpose:
Responsible for overseeing and maintaining all aspects of a company’s computer infrastructure. This includes maintaining networks, servers and security programs and systems. Managing the upgrade and installation of new hardware and software, perform troubleshooting to address any problems with computer systems, and assess viruses and potential threats to a company’s network/solutions. The job holder might also monitor the use of email, create and change passwords, make suggestions for improvements to computer systems, backup data and perform data recovery if needed.
Facilitate and orchestrate the integration parties (mahfazti and its integration peers). Evaluate and draft integration scope based on Business Requirements Document provided from the business team. Integrate mahfazti systems to other systems (low complicated frequent plug-and-play integrations). Be able to trace and detect bugs and failures of the integrations.
The Job Entails Exposure To:
System Integrations:
- Job holder shall be aware of and understands the integrations implemented and integrations that will be implemented with its details, and all deployments and releases on system.
Maintain Computer Systems
- From servers to security programs, it is up to IT Administrator to review a company’s computer systems to ensure that all aspects are operating efficiently. IT Administrator will troubleshoot problems, configure hardware and software, implement back up processes and assess systems for upgrades or replacement.
Complete System Installs and Upgrades
- IT Administrator is responsible for installing new systems and assessing and implementing upgrades as needed. Conduct consistent analyses of a company’s computer systems to determine if existing components meet the company’s need and perform upgrades or updates as needed.
Manage Network Security
- In many cases, the job holder will assess security programs and decide which is best for the company for which they are employed. Will install and manage these systems, conduct updates, create passwords and run check for viruses and spyware.
- Report any incident to the management and work on proposing solutions.
Oversee Data Storage and Retrieval Systems
- It is in the best interest of companies to utilize effective backup systems and have in place data retrieval processes in the event of emergencies. IT Administrator create and manage the use of backup and retrieval systems.
Requirements
Education: Bachelor Degree in Computer Science, Computer Information Systems, Software Engineering, Computer Engineering and any related IT fields.
Work Experience: a minimum of 3 to 5 years
Certificates: Microsoft Certifications, CISCO, CCNA, and HP technologies certifications are preferred
Knowledge & Skills:
- Java, JBoss programming, and other languages
- Experience in REST and SOAP API integrations
- Software project management is a plus.
- FTP/SFTP integrations
- JSON, XML, and other data formats
- Good operational knowledge of IP phone system administration and email systems integration
- End user service orientation
- SQL server database
- Proficiency in troubleshooting PC, peripherals and software upgrades and IT Administration
- Exhaustive knowledge of UNIX servers, web scripting languages, network technologies, network devices and tools
- Commendable experience in automating Windows desktop/laptop builds, network, server and troubleshooting and in Windows XP/7 and Window Server
- Asset Management
- Database Management: Database management
- IT Operations: Deployment/system implementation, Operations environment maintenance, Disaster recovery
- Risk management
- Vendor Management
- Excellent command of English language speaking and writing
Youth Unit Team Member
MarketingJordanPart time
Description
Job Purpose:
Responsible for promoting Umniah products and services for related segments, and support company initiatives and activities when needed.
Responsibilities:
Work as prompters and representatives in Umniah events
- Be present in field in professional way to support in our events and act as main reference point for customers during the events.
Sell Umniah offers and services to designated segment
- Act as telesales/ telemarketing agents for certain campaigns.
- Sell Umniah products and services as per targets committing to sales cycle and procedures and hand .
Support in operational and reporting duties and other departments upon need
- Provide feedback on products/ services.
- Create focus groups to help in creating new offers or services.
- Support in creating monthly KPI’s and achievements reports.
- Maintain databases for different youth activities: members profiles, training’s, performance records, assessment activities and others.
- Be available to support other departments needs upon request, and as per coordination with team leader.
Requirements
Education: undergraduates of any field – we are looking for university student
Work Environment: at least 50% of the work is field work.
