Organization

War Child UK

Job title

IT/Android Technician

Department

Programmes – Can’t Wait to Learn

Location

Amman & Zarqa

Deadline

23^rd of October

Reporting to

Deputy Project Manager

Starting date

ASAP

· Background

Can’t Wait to Learn is unique in that children can learn in their own community, even where there are no teachers. Children learn by playing serious educational games on tablet computers.

The game itself includes instruction, practice, and a learning management system and is currently implemented in Sudan, Jordan, Lebanon and Uganda.

In Jordan, the CWTL programme implementation will run from August 2018 – May 2019 in over 30 schools. A number of MoE schools is included in a research study in order to rigorously assess the impact of CWTL schools’ vs non-CWTL schools, in order to provide evidence for potential scale up in future.

Globally the programme is led by War Child Holland. War Child UK is the programme lead in Jordan. In Jordan, programme implementation will involve both local and international partner organisations, as well as self-implementation.

· General objective of the role

The IT/Android Technician role is responsible for the day to day management, maintenance and development of the Can’t Wait to Learn project’s IT equipment, namely tablets and docking stations.

S/he will act as an IT focal point for the CWTL programme in Jordan, with responsibility for providing a ‘helpdesk’ of technical support for all tablets and docking stations distributed across schools, 1 UNRWA school within Zarqa Governorate, Irbid, Shobak and Azraq Camp. This person will be a key source of technical support for the programme and will build a productive working relationship with the CWTL team (WCUK + WCH).

· Position in the organisation

The IT/Android Technician is reporting to the Deputy Project Manager and technically to War Child Holland IT team.

S/he does not manage staff.

· Responsibilities

IT support

· Process requests of CWTL tablet users across 30+formal schools and learning centres in Jordan and provide effective and timely technical assistance

· Establish a list of failures and draft reference documents on how to solve them, and sharing this with the wider CWTL team

· Maintain contact with WCH/WCUK for any additional or more intensive technical support required

· Troubleshoot software and hardware malfunctioning for Android tablets across 30+ formal schools.

· Provide technical assistance to schools and learning centres in the form of a hotline.

· Coordinate with program team and schools to keep all student data base records up to date.

· Support CWTL team with Information security and confidentiality.

· Plan regular tech-support and data upload visits to schools and learning centres in Jordan.

· Organize training for users as needed for tablet equipment (use, maintenance).

· Assist in planning and implementing changes to elements of the IT service on the CWTL e-learning tablets as required across 30+ learning centres and schools in Jordan;

· Install new software, updates and hardware on tablets across 30+ learning centres and schools in Jordan;

· Measure results through data observations in coordination with the CWTL team

· Oversee the internal & external backup of all system data, documents & files to ensure that critical business data is always available and up to date.

· Conduct regular IT assessments and produce regular IT reports including assessing quality of IT service providers.

· Work to give guidance to others on the IT policy that outlines acceptable use of IT equipment;

· Develop and monitor implementation of IT related policies.

· Check internet connectivity is maintained in the different locations where CWTL is being implemented;

· Set up equipment such as laptops, data projectors, interactive whiteboards, sound systems and other specialist IT equipment, ensuring that systems are ready for use and operating correctly for CWTL events and trainings as needed;

· Provide IT support to Zarqa office.

· Install, monitor and test software installation

Result: Effective IT technical support is provided to schools and learning centres in Jordan in such a way that issues are always resolved in a timely manner.

· Knowledge and Experience

Bachelor’s degree in IT or any relevant academic background (Computer Science, programming)

Knowledge of Android development/coding specially Python language and scripts.

Knowledge of troubleshooting Android hardware and software malfunctioning (replacing malfunctioning parts and software debugging)

Minimum of 2 years of relevant experience in a similar position

· Skills, Competencies and Preferences

Knowledge of working on e-learning focused programmes run by (I)NGOs

Knowledge of logistics and administration;

Strong planning and organizational skills to handle multiple tasks with deadlines;
Fluent English and Arabic;

Advanced computer skills;

Excellent communication skills and problem-solving ability;

Team player;

Result focused and cost-conscious;

Ability to work independently as well as cooperatively with team members;
Ability to lift up to 50 lbs (22kg) of IT equipment.

Driving license.