Mahfazti is a leading mobile payments service provider established back in 2014 with extensive background in mobile payments technologies, and a clear vision toward leading the Jordanian e-wallet services under the control and supervision of the Central Bank of Jordan.
Mahfazti is standing for a robust consortium of diversified partnerships of banking institutes, mobile network operator, and Payment Service Provider resulting to an integrated collaborative ecosystem furnished to serve our clients with the best and most convenient services. Mahfazti is the brand of e-wallet service that can be easily activated on mobile devices, offering our clients a wide spectrum of convenient secure ways to execute local and international monetary transactions in few seconds, anytime, and anywhere.

Learn more about Mahfazti here: http://www.mahfazti.com

Job Purpose:

Responsible for undertaking day-to-day business operations, support, customer service assistance and help ensuring the operations in Mahfazti are effective and efficient.

Responsibilities:

• Ensure delivery customer support service and maintain excellent feedback to ensure customer satisfaction levels are met and problems resolved.
• Support the daily operations: call center, archiving process and activation roles.
• Resolve operational problems and technical issues within the defined schedules.
• Analyze the root causes of operational malfunctions and provide resolutions.
• Handle escalated issues and follow-up on outstanding issues promptly.
• Develop preventive measures and document issue resolution procedures.
• Monitor system operations and troubleshoot problems.
• Maintain daily logs of operational issues.
• Address customer issues promptly and accurately.
• Assist and support the Front and back Office teams.
• Assist the customer contract control.
• Support operation team in operational tasks and field interventions.