مطلوب موظف/ة تكنولوجيا معلومات IT للعمل لدى برنامج الغذاء العالمي

Within delegated authority, the IT Associate will be responsible for the following duties:

• Carry out system and hardware maintenance tasks, such as running specialized network monitoring and system protection, to ensure technology is running effectively.

• Monitor technology reliability, identify user needs, analyses data and produce accurate reports to recommend IT solutions to support informative decision-making.

• Resolve queries independently, escalating if required, to ensure that standard IT questions are answered, and accurate information is provided to staff.

• Provide standard technical training to end users of commonly used technology and systems, to assist WFP staff in conducting their work.

• Provide guidance and orientation to staff in the delivery of IT support services to support the capability building of staff.

• Support the co-ordination of new applications and solutions implementation in order to provide WFP staff with the tools they need to perform effectively.

• Draft standard material such as end-user and technical documentation to ensure staff have access to required information about IT services and products.

• Implement improvements to methods and processes within the IT division to support the continuous improvement of IT services provided.

• Coordinate installation and maintenance of telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures. Such as PBX, VOIP, VSAT, Radios and teleconference facilities.

• Coordinate a team of IT staff to ensure individual and team objectives are met in compliance with all relevant regulations and policies.

• Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.

• Deploy and maintain information technology network infrastructure in the offices, including Local Area Network, Wireless Network, datacentre and equipment such as servers and firewalls.

• Implement system administrations tasks and carry out routine tasks, such as backing up and restoring data, monitoring network and systems, databases, servers and peripherals.

• Ensure that appropriate backup systems and procedures are in place to provide IT services in case of a disaster or system failure. Develop and implement disaster recovery plans and disaster recovery tests

• Prepare plans for upgrade of network infrastructure in line with corporate guidelines. Prepared detailed budget and technical proposals for deployment and upgrade of network infrastructure and install new technology upgrades as required; Perform other related duties as required.