Problem Solving
The Service desk coordinator should be a self-motivated individual, capable of working within a high-demanding environment that required productivity and efficiency, in addition to handling customer complaints in a high professional manner.
Customer Orientation
Is focused on identifying and meeting customer needs. Acts to establish a long term business partnership with internal and external customers.
Planning and Organizing
The Service desk coordinator should be well organised in order to meet critical deadlines while responding to requests.
Decision Making
The Service desk coordinator would be required to act and take decisions in a timely manner on a daily basis in order to resolve and exceed customers expectations.
Results Orientation
Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals.
Teamwork
Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.
Accountability
Acts responsibly. Can be counted on to keep commitments. Complies with DHL expectations, policies and procedures. Builds others’ trust in own professionalism, integrity, expertise and ability to achieve results.
Communication Skills
Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style to the needs of others. Listens attentively and asks questions when needed to clarify information.
Self Management
Remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive.
Attention to Detail
- Is thorough and complete in performing all aspects of the job. Stays focussed on the details of the job, no matter how small. Checks and monitors work to ensure accuracy.
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