مطلوب مساعد/ة مشروع للعمل لدى منظمة دولية

Organizational Context and Scope

The Canadian Refugee and Humanitarian Programme operates world-wide with a target of providing resettlement opportunities to several thousand individuals each year. IOM provides a range of services and support to the Canadian Refugee and Humanitarian Programme including, but not limited to, case processing, migration health assessments, cultural orientation training, organized transportation and administration of a travel warrant. The Department of Operations and Emergencies (DOE), specifically the Resettlement and Movement Division (RMM), has the organizational responsibility to provide direction, oversight and guidance to IOM’s global support to all resettlement programs.

Context:

The Canadian Refugee and Humanitarian Programme operates world-wide with a target of providing resettlement opportunities to several thousand individuals each year. IOM provides a range of services and support to the Canadian Refugee and Humanitarian Programme including, but not limited to, case processing, migration health assessments, cultural orientation training, organized transportation and administration of a travel warrant. The Department of Operations and Emergencies (DOE), specifically the Resettlement and Movement Division (RMM), has the organizational responsibility to provide direction, oversight and guidance to IOM’s global support to all resettlement programs.

Under the general supervision of the Operations Coordinator Operations MENA and the direct supervision of the National Operations Officer Operations MENA, the Project Assistant is responsible for undertaking and guiding case management activities, with the following duties and responsibilities:

Core Functions / Responsibilities:

1. Undertake case management activities in an assigned area or areas, such as file integrity, pre-screening, adjudications support, scheduling, and, as required, guide and monitor teams of Project Assistants in organizing and completing case management activities in an assigned area.
2. Efficiently and effectively manage refugee case files and medical records, including, if assigned, verifying the creation of new case files, the timely and accurate distribution of case files, that all returned files are promptly filed, that the file tracking system is used to keep comprehensive track of files, and that files are scanned.
3. Undertake refugee formfilling and casework interviews for the purposes of recording biographical information including, if assigned, correctly entering data into the Global Case Management System and other databases, verifying information previously entered, such as biographic and family information, and, as needed, scanning, photocopying, attaching and filing documents, translating documents, and photographing applicants in accordance with established Standard Operating Procedures (SOPs).
4. In coordination with supervisors, organize and schedule refugee appointments, including, if assigned, running ad hoc reports, creating schedules, entering schedule data, updating schedules, overseeing the issuance of notifications and confirmation of appointments, arranging interpretation services and assisting with logistics.
5. In relation to the adjudication of refugee case files, as assigned, assist supervisors in supporting adjudicating officers or managers at the Canadian Embassy, conduct briefings for refugee applicants, ensuring accurate information is shared regarding timelines, expectations, fraud, malfeasance and case processing, and, as needed, provide interpretation during interviews, perform data entry, provide logistical support and notify refugees of results.
6. Verify Global Case Management System is updated as needed with refugee application data, biographical and other sensitive information such as interview dates, military history, residential history, and medical data or other data as required.
7. Utilizing reports, conduct regular quality assurance checks of case files and data in the Global Case Management System to ensure the accuracy of all case information and compliance with all Canadian Embassy and Operations in relation to case files.
8. In coordination with supervisors, liaise as needed with other teams and units in Movement Operations Amman. Provide regular reports on the work being accomplished within the team to supervisors and team members.
9. Train other Project Assistant team members as needed to efficiently and effectively manage refugee case files, conduct refugee interviews, organize and schedule refugee appointments, update Global Case Management System, and conduct quality assurance of files and case data.
10. Demonstrate an in-depth understanding of the Canadian Refugee Program, SOPs and the Global Case Management System, as well as the ability to remain professional, impartial and unbiased during all interactions with refugee applicants and colleagues.
11. Maintain the confidentiality and integrity of all refugee information by implementing control procedures in line with IOM standards of conduct and data protection rules. Alert Movement Operations management of any non-compliance to SOPs or codes of conduct
12. Perform such other duties as may be assigned.

Required Qualifications and Experience

Education & Experience

• Completed secondary education in Social Sciences or related field with Five years of working experience or three years of working experience with bachelor’s degree
• Ability to use own initiative and work under pressure with minimum supervision
• Excellent computer skills – Word, Excel and Internet
• Strong interpersonal and communication skills
• Attention to detail and ability to organize
• Self-motivated and objective driven

Languages

Fluency in English and Arabic is required.

Required Competencies

Values

• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 1

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: pproduces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Other

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa and authorizations by the concerned Government, where applicable.

Only candidates residing in either the country of the duty station or from a location in a neighbouring country that is within commuting distance of the duty station will be considered. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighbouring country located within commuting distance, and work permit, as applicable.

How to apply:

Interested Internal candidates need to submit their application plus a cover letter to [email protected] by June 05, 2019 their updated IOM Personal History (PH) Form or E-recruit Internal Candidate profile generated from PRISM Portal indicating the vacancy number and position title in the email Subject line as mentioned in attached vacancy notice he/she applied for. Any application without this information in the subject line will be excluded from the applications.

Interested External candidates are invited to submit their applications with cover letter via Akhtaboot’s website, by June 05, 2019 at the latest, referring to this advertisement VN# 113866 (VN/JOR/023/2019)

Only shortlisted candidates will be contacted. External candidates can track the progress of your application on your personal application page in the Akhtaboot website.

For further information, please refer to: http://www.iom.int/

In order for an application to be considered valid, IOM only accepts online profiles duly completed.