الرئيسية / الوظائف / مطلوب مدير للعمل لدى فندق الفور سيزونز
مطلوب مدير للعمل لدى فندق الفور سيزونز

مطلوب مدير للعمل لدى فندق الفور سيزونز

Learning Manager

Due to local labor law, applicants must hold work authorization for Jordan, namely a Jordanian ID

Four Seasons prides itself on the commitment to the Golden Rule philosophy, and strives to provide the best possible experience for both our guests and employees.

Four Seasons Hotel Amman has an exciting Career Opportunity for a talented, passionate and service minded Learning Manager.

The Role

Delivers workplace learning, service improvement programs, and initiatives to best achieve long-term business success; adds value in meeting the hotel’s needs by identifying and implementing learning and performance improvement strategies that support the hotel’s strategic direction; promotes a continuous learning culture; partners with stakeholders to ensure employees are trained on the needed skills to successfully perform their jobs to attain service excellence.

Experience

  • University degree or equivalent experience required.
  • Minimum of 3 years experience working in a managerial capacity.
  • Experience in adult education or a similar environment.
  • Experience in Hotel operations, preferably  luxury hospitality or other service environments.

Key Responsibilities:

On-boarding

  • Manages and facilitates the on-boarding for new employees.
  • Ensures new managers to the company are given the knowledge and skills to successfully complete their 90-day probationary period through the New Manager Orientation program
  • Manages an effective standards training program, including maintaining the Departmental Training program implementation and follow–up
  • Managing college and Hotel school interns, completing a structured program with learning objectives.

Management and Leadership training

  • Facilitates and/or coaches others to facilitate management development programs.
  • Assists Managers with writing their development plans, ensuring the contents are focused on experience-based learning
  • Partners with hotel management teams to determine performance gaps and advise on actions.
  • Coaches managers to ensure the necessary training and learning is conducted in departments on a consistent basis

Learning Plans and Design

  • Bases the direction for learning on a thorough Learning Needs Analysis, creates and produces a Training Plan that is aligned to property’s goals & budget cycle.
  • Designs solutions for learning needs by rapidly creating and developing learning programs that target performance gaps and management competencies
  • Evaluates the effect of training programs and initiatives through measuring results and monitoring behavioral change
  • Plans and executes property-wide change initiatives, including service, company-wide change and other large-scale projects related to growth and learning
  • Actively pursues personal growth in the areas of training and learning, pursuing certifications or expertise in a learning discipline
  • key knowledge:

  • Adult learning styles and principles
  • Needs Assessment methodologies and learning needs identification
  • Learning technologies
  • Theories and types of  evaluation for measuring program financial impact, such as Kirkpatrick’s 4 levels
  • Project planning tools and processes
  • Communication and influencing strategies
  • Basic budgeting, accounting and financial management
  • Current on industry trends affecting workplace learning

What to Expect from Your Work Experience…You will

  • Be part of a cohesive team with a singular focus on creating the best guest experience
  • Have the ability to demonstrate your unique personality and service style while achieving the brand standards that make us Four Seasons
  • Be encouraged to demonstrate your professional passion
  • Have career growth opportunities both within Four Seasons Amman and worldwide with our company
  • Get to experience other Four Seasons Hotels and Resorts through the complimentary room nights program
To apply click here

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