مطلوب مدير/ة أنظمة للعمل لدى منظمة دولية

GOAL is an international humanitarian organisation established in 1977 and currently working in 13 countries around the world. GOAL has been working in Syria since 2013, responding to the acute needs of conflict-affected communities. GOAL is working cross border into North West Syria, both through direct implementation and through partners. GOAL’s programme includes Food Security, Emergency Response and Water, Sanitation and Hygiene (WASH). GOAL’s work in Northern Syria is primarily in Idleb Governorate, with a recent expansion into Northern Aleppo. GOAL has been In Turkey since 2013 and has contributed to the migrant response with a focus on responding to needs in health service delivery, social safety nets and the protection of vulnerable and marginalised migrants in southern Turkey. The programme has over 500 staff, with the majority working out of offices in NW Syria, with other offices in Turkey and Jordan.

Job purpose:

The Systems Director (SD) is a key member of the Senior Management Team, providing leadership and management of the Systems departments (Human Resources, Legal, IT, Logistics, Procurement, Compliance and Administration) for North West Syria cross-border programmes as well as the Turkey programme. In order to ensure holistic management within a dual country framework, the support functions for both country programs are managed together under the abovementioned departments. The department heads are supervised by the SD, with dedicated country staff at the field level as relevant. The SD assists in the strategic planning and management of the NW Syria and Turkey programmes, working with programme and project teams and head office staff to define and implement a programme that gives meaning to GOAL’s mission, policies and procedures, within the Turkey and NW Syria context.

The SD has a direct reporting line to the Syria Country Director with a matrix supervision line to the Turkey Country Director. The SD will be expected to have a good understanding of the overall country programmes, and be able to effectively deputise for the Syria or Turkey CD when s/he is on leave or absent, and may be called on to effectively represent the organisation to external stakeholders in particular as regards the support services. This is a 24 month, accompanied (partner-only) contract based in Amman, Jordan.

DUTIES AND OBJECTIVES

General

• Provide leadership and strategic support and to internal support system departments (Logistics, Procurement, Legal, HR& Administration, IT, Compliance).
• Ensure strong human resource strategies and systems are in place and are properly implemented in areas such as recruitment, staff development and retention, and performance management.
• Assure relevant internal support systems policies and procedures that support programme implementation as well as comply with donor and GOAL global policies.
• Actively participate in the Senior Management team, contributing to the ongoing development of the country programmes and managing GOAL Syria’s risk
• Proactively seek out ways to incorporate learning and innovative into ways of working within the System department
• Ensure strong and timely coordination among the different systems departments, and between Turkey-based and Syria-based Systems team.
• Deputise the CD when requested.

Human Resource (HR) Management

• Ensure HR policies, practices and procedures promote an organizational environment which is fair, open, protective and which fosters a learning culture.
• Provide guidance and direction to the Human Resources department as required to ensure that recruitment is managed in a transparent, effective, efficient and compliant manner
• Manage, guide and coach department managers to assure a productive and motived team.
• Oversee compliance with national employment law legislation and reporting requirements
• Support management to implement an effective annual performance review and development process.
• Liaise with HO in Dublin on HR issues etc. as appropriate;

Financial

• Prepare and manage the overall core cost and equipment budgets.
• Participate in the development of proposal budgets ensuring sufficient funding is secured for equipment and support functions to enable the successful delivery of programmes
• Facilitate coordination between system departments and the finance department
• Ensure organisational compliance to donor policies and guidelines

Administration

• Coordinate the regular reviews of all relevant manuals and manage their rollout
• Support the Country Director in the management of security and crisis management
• Ensure efficient and effective administration systems in line with local regulations and GOAL policy
• Ensure GOAL Syria adheres to the regulatory requirements of the government of Turkey with regard to visas, work permits and registration in liaison with supervisor.

IT

• Ensure that the IT planning reflects programme priorities
• Assure all IT components (hardware, software, data, processes and people) maintain pace with changes in technology.
• Provide guidance, mentoring and support to the IT department as required
• Provide support and oversight for IT related issues including adherence to IT guidelines

Logistics & Procurement

• Provide strategic support and leadership to the Logistics department.
• Strategic supervision of all logistical operations at the various field and support sites: including procurement/supply chain (including stores), asset management, premises, transport and fleet management.
• Improve cost-effectiveness through use of framework contracts, restricted tenders, procurement plans and improved coordination of programme activities, purchasing and transport.
• Ensure logistical operations are aligned with GOAL Logistical Manual and with Donor requirements.
• Ensuring logistics reports are submitted on time (from Syria to Turkey, and from Turkey to Dublin). Ensure that the Logistics Department manages timely negotiation of property contracts and ensure that property is insured, well maintained and secure
• Ensure that the GOAL logistics services, and transport fleet serves the needs of the programme

Compliance

• Oversee the functioning of the Compliance department
• Ensure Donor Compliance reports are prepared reviewed and submitted in a timely and quality manner.
• Participate in managing GOAL Syria’s risk in line with best practice ISO31000, reviewing internal controls, facilitating the design of risk based internal annual audit plans and implementing the use of key tools such as the strategic risk register, issues lists and regular project risk reviews and coaching staff on the same.
• Supervise and provide technical support to internal investigations as required.

REQUIREMENTS

• Minimum 7 years previous experience at a senior management level
• 3 + years of previous overseas management experience
• Education to a master’s level, or significant relevant experience that shows an ability to critically analyse and apply information in management and work situations at a similar level
• Strong demonstrable previous experience in project planning, implementation, monitoring and evaluation
• Strong experience liaising with governmental / local authorities and other NGO’s.
• Excellent staff management and personnel skills
• Evidence of strong commitment to capacity building and mentoring of teams
• Excellent critical thinking and strategic analysis skills.
• Good skills in systems development and documentation e.g. experience of ISO systems or similar
• Budgetary control and financial management skills
• Fluent in English

Important information about working with GOAL:

Safeguarding

Children and vulnerable adults who come into contact with GOAL as a result of our activities must be safeguarded to the maximum possible extent from deliberate or inadvertent actions and failings that place them at risk of abuse, sexual exploitation, injury and any other harm. One of the ways that GOAL shows this on-going commitment to safeguarding is to include rigorous background and reference checks in the selection process for all candidates.

Accountability within GOAL

Alongside our safeguarding policy, GOAL is an equal opportunities employer and has a set of integrity policies. Any candidate offered a job with GOAL will be expected to adhere to the following key areas of accountability:

• Comply with GOAL’s policies and procedures with respect to safeguarding, code of conduct, health and safety, confidentiality, do no harm principles and unacceptable behaviour protocols.
• Report any concerns about the welfare of a child or vulnerable adult or any wrongdoings within our programming area.
• Report any concerns about inappropriate behaviour of a GOAL staff or partner.

Our package includes a competitive salary, rent contribution, health and travel insurance and 20 days annual leave. Additional benefits are available after 12 months of service.

GOAL has a Staff Code of Conduct and a Child Protection Policy, which have been developed to ensure the maximum protection of programme participants and children from exploitation. GOAL also has a confidentiality policy ensuring the non-disclosure of any information whatsoever relating to the practices and business of GOAL, acquired in the course of duty, to any other person or organisation without authority, except in the normal execution of duty. Any candidate offered a job with GOAL will be expected to adhere to these policies any job offer made is also subject to police clearance. GOAL is an equal opportunities employer.

This Job Description only serves as a guide for the position available. GOAL reserves the right to change this document. Any published closing dates are estimated. Due to the nature of GOAL’s work we aim to fill vacancies as quickly as possible. This means that we will close adverts as soon as we have found the right candidate and this may be before the published closing date. We would therefore advise interested applicants to submit an application as early as possible.