وظفني.كوم اعلانات توظيف في الشرق الأوسط على وظفني . كوم | فرص عمل و وظائف شاغرة
looking for enthusiastic (Customer Service Team Lead ) who pair great leadership skills with management experience in a customer service or contact centre environment to join our growing team in Bahrain
The job in more detail:
– Manage, coach and develop a team of Customer Service Executives to ensure quality and productivity targets are met through monitoring of KPIs and performance metrics
-Conduct regular 1-2-1 meetings with your team to maintain focus and motivation on Customer Service standards and targets.
-Provide constructive and motivational feedback to keep your team on track and to boost performance levels.
-Implement and execute company policies and procedures and setting priorities.
-monitor Customer Service activities and performance on a daily basis.
-Schedule and distribute tasks within the team
-Coach and develop the team to be commercially aware when handling customer calls.
You’ll bring:
Minimum 2 years’ experience as a people manager or team leader in a customer service or contact centre environment;
Passionate about people development and coaching, proven experience in performance management and call monitoring;
Strong understanding of contact centre KPIs and SLAs
How to apply
Share your CV on the following email
