Justification for the assignment

The Tdh Jordan delegation is currently in the process of migrating its email system from IBM notes to MS Outlook in compliance with global requirements. While planning for this shift, it was observed that the office has significant IT gaps on several fronts of its operations. Therefore it was decided to obtain the services of an IT specialist to support the migration process while also reviewing the existing IT infrastructure and its compliance to the data protection SoP.

Key Objectives:

1.Conduct an Assessment on the current laptops:

· The assessment will cover all laptops that are currently in use by Tdh staff & volunteers in the field and in the Amman office (expat HQ laptops to be excluded). The assessment will specifically review the following elements for each unit.

o Brand/ model,

o Serial number

o Current user (Name & designation)

o Date of purchase

o Hardware warranty (valid or expired), when to when

o Windows version (7, 8, or 10)

o Valid windows license

o Anti-virus (what, active or not)

o Office version (2010, 2016, or office 365)

o Validity of the Office license

o Any issues with the laptop the user is facing

o Any other observations

· Provide the Log & security coordinator with a list of recommendation consisting of the following

o What laptops meet minimum standards as outlined by HQ IT

o What laptops need to be transitioned from operations

o Which laptops need maintenance and what repairs should be done.

· Provide a schedule to the Log & security coordinator on when the laptops can be updated with genuine windows and office versions.

2· Install a genuine windows and office to all laptops that meet the minimum standards, in a manner that has the minimum interruption on Tdh operations.

o Also install the printer drivers and connect all staff to the different printers in the different offices.

3. Support the email migration

o Schedule the email migration and support all Tdh staff in the smooth transition from Lotus Notes to Outlook.

o Coordinate with the HQ IT department to resolve any technical issues faced by the delegation staff on the email migration.

o Set-up the Official One Drive cloud storage and ensure all staff official files are stored on the drive and are regularly backed-up

o Ensure all staff are trained on the functions and the use of the new email system and the additional / new functionalities offered with the package, (use of shared drives, working on shared documents, skype for business, email management, etc.)

1. Conduct an assessment on the IT infrastructure covering field offices and Amman. The assessment to cover internet, printers, monitors, back-up & storage systems, projectors, accessories, to better understand the following

o Current operational status,

o Need for maintenance or replacement

1. Review the Data Protection SoP’s Jordan with the support of the IM officer, and provide a report to the SMT on the current level of compliance to these SoP’s.
2. Provide the SMT with a plan & budget for strengthening its IT infrastructure to meet the data protection standards and operational efficiency.

Payment

• 20 JOD daily fees .