اعلان توظيف في مجال خدمة العملاء

اعلان توظيف في مجال خدمة العملاء

Order@ is looking for Customer Success Officer in its office in Amman – Jordan:
Some of what you will be doing:
– Maintaining a positive, empathetic, and professional attitude toward customers at all times.
– Responding promptly to customer inquiries.
– Communicating with customers through various channels- calls/chats.
– Acknowledging and resolving customer complaints.
– Knowing our products & services inside and out so that you can answer questions.
– Processing orders, forms, applications, and requests.
– Keeping records of customer interactions, transactions, comments, and complaints.
– Communicating and coordinating with colleagues as necessary.
– Providing feedback on the efficiency of the customer service process.
– Monitor (and improve!) customers who drop off orders after placing shipments so that we can prevent cancellations.
– Ensure customer satisfaction and provide professional customer support.
Requirements:
– Global mindset. We’re everywhere. Everywhere! So you’ll help our customers wherever they are.
– Minimum 1 year Experience as customer success officer
– Confident, outgoing, with a predisposition to interact and guide others.
– Proficiency in Word, Excel and Power Point.
– Planning, Organizing, Time management and Analytical skills.
– Professionalism, integrity and process oriented
– High level of confidentiality with sensitive information.
– Attention to detail and accuracy of data.
– Certified Customer Success is a plus

[email protected]