TEAM LEADER – RESERVATION
At the moment we are looking for Team Leader – Reservation to join our energetic, enthusiastic and passionate team at Grand Hyatt Amman.
Grand Hyatt Amman enjoys a prime location at the heart of Amman. Grand Hyatt Amman is only a 45-minute drive from Queen Alia International Airport. The 312 rooms equipped with an array of modern amenities and latest technology.
For meetings and conferences, the hotel is well equipped for hosting business and social gatherings of every description. Over 350 colleagues are committed to maintaining the highest standards of luxury, quality and service which define the company.
As Team Leader – Reservation you will be reporting directly to the Revenue Manager and below are some of the key responsibilities:
To oversee and assist in the preparation and update of the Departmental Operation Manuals.
To conduct regular communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
To ensure that an organized and efficient filing system is implemented for the department.
To ensure that the use of new technology and equipment is explored and implemented wherever appropriate.
To ensure that all Reservations Associates deliver the brand promise and provide exceptional guest service at all times.
To ensure that Reservations Associates also provide excellent service to internal customers as appropriate.
To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved adequately.
To maximize rooms sales and revenue.
To maximize associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
To ensure that Reservations operates with the lowest possible cost structure while also delivering on the brand promise to the guest proactively and managing costs based on key performance indicators.
To assist in the preparation of the Annual Business Plan
To maintain strong, professional relationships with the relevant representatives from competitor hotels and other organizations.
To respond to changes in the Reservations function as dictated by the industry, company and hotel.
To read the hotel’s Associate Handbook and have an understanding of and adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
To attend training sessions and meetings as and when required.
To carry out any other reasonable duties and responsibilities as assigned.
Produces Quality Work
The ability to produce high quality work in a consistent and reliable manner, in support of Hyatt’s standards and processes
The ability to identify priorities, solve problems, produce desired results and be accountable for commitments
Promotes Teamwork and Collaboration
The ability to build relationships within and across functions, balance individual and team goals, respect others and value different perspectives.
The ability to listen actively and identify appropriate messages and delivery methods to effectively influence others.
Shows Initiative and Resourcefulness
The ability to initiate action, make decisions, adapt, drive change, use resources efficiently and solve problems quickly, creatively and practically
Focuses on Customers
The ability to identify needs, shape actions and add value to relationships based on a central focus of customer satisfaction
Hyatt’s higher purpose is based on care. Caring leaders build trust and engagement by cultivating genuine relationships. The capacity to care for one another is one of the strongest of all human traits. At the centre of caring is empathy. Leaders exhibit empathy when they connect personally and deeply with those around them.
Serving leaders create success for and through others. Such leaders are motivated by service to the higher purpose, the business and its stakeholders – not by the pursuit of power or personal gain. The success of these leaders is gauged by the success of others. They don’t try to solve all problems or to have all of the answers: they thrive by unleashing others in pursuit of goals. They understand and take direct responsibility for growing the next generation of leaders.
Learning leaders are inspired by learning and they take pride in further developing themselves. They are not afraid of – and they learn from – mistakes and failures. They make the intentional decision to continue to learn and grow throughout their lives, challenging themselves to be and do more, and gaining broader experiences. With their high learning agility and ability to be vulnerable, they reflect on and learn from experience, apply that learning to perform successfully under new or first-time conditions and share their learning, and themselves, with others.
Adaptive leaders demonstrate agility in the face of continuous change. They anticipate and thrive in changing environments where diversity of thought fosters innovation and creativity. They have the ability to create a climate where individuals can take risk, experiment, and learn from failure: often times with great speed. Adapting leaders constantly think about what changes are needed to stay relevant in the marketplace and to fulfil the organization’s purpose
Achieving leaders prioritize and do what is best for the business. They are outcome oriented and understand that superior financial performance benefits all stakeholders. They are bold, strategic and future-oriented. They see the big picture, understand how the different components of a system interconnect and behave over time, and help make sense out of complexity by simplifying. They possess sound judgment and can make quick decisions when needed
· Bachelor’s degree/higher education qualification/equivalent in Hotel Management or any related field.
· Very good level of English language.