IT Support Analyst
IT Support Analyst Vacancy, We are urgently looking for an experienced and talented IT Support Analyst for our firm, location Dubai.
- Courteously obtain and convey concise problem information for external & internal service personnel.
- Provide accurate & timely logging of problems & resolution for problems in SharePoint.
- Diagnose and resolve technical hardware & software issues.
- Advise users on appropriate use of corporate systems/devices.
- Ensure systems (desktops, LAN, and telephone) are operational including, but not limited to, maintenance, availability and security, and provide users with system status in terms of down times, configuration and performance.
- Understanding of Windows Active Directory.
- Understanding of Microsoft Exchange and related mail technologies (SMTP).
- Solid knowledge of standard networking technologies (DNS, DHCP, etc.).
- Solid knowledge of troubleshooting techniques.
- Solid knowledge of all types of mobile devices