Call Centre Assistant
Region Middle East North Africa (MENA) Country Jordan Location Amman Department Business Support Services Job Category Customer Services Pay Band Locally appointed Grade J Vacancy Description Location : Amman ,Jordan Work Pattern : Full Time Contract Duration : One year Renewable Salary : 390 plus 2 months bonus salary, medical insurance, social security and terminal gratuity Restrictions : Jordanian or have valid work permit. Closing Date : 20 march 2016
Role purpose :
To project a professional image of British Council and provide a high quality, welcoming and efficiently integrated enquiry service for the full range of the British Council’s English and Exams activities, product and services through the call centre. To meet customer Service Excellence standards in all contacts with customers. Call Centre agents spend their shifts answering customers calls across a number of areas (Teaching Centre, Exams, programs, projects. etc), including answering enquiries, handling complaints, providing information and troubleshooting problems.