General Description of the Programme:
GOAL an International Humanitarian Organisation has had a presence in Turkey since 2013 and has been contributing to the migrant response since 2016 with a focus on responding to needs in health service delivery, social safety nets and the protection of vulnerable and marginalised migrants in southern Turkey.
GOAL has been working in Syria since 2013, responding to the acute needs of conflict-affected communities. GOAL is working in Idleb Governate, both through direct implementation and through partners, delivering food, non-food programming to highly vulnerable populations, and provision of Water, Sanitation and Hygiene (WASH) through support to Water units, as well as emergency support to recently displaced households.
GOAL has been working in North Aleppo Governate since 2019, through direct implementation and through partners, delivering food, non-food programming to highly vulnerable populations, as well as emergency support for recently displaced household.
GOAL has two projects (ECHO funded LINK and PRM funded GREEN) in Turkey, LINK program targets refugees from nomadic / semi-nomadic backgrounds and those engaged in seasonal agricultural labor. LINK has been designed to address and mitigate protection concerns of the vulnerable / marginalized refugees through provision of critical information and raising their awareness on their rights, obligations and services available in Turkey, by sensitization/advocacy (targeting key stakeholders and service providers, etc.) activities, and Individual Protection Assistance (IPA) services to enable highly vulnerable refugees to access to basic, social and protective services available under the provisions of Temporary and International Protection regulations in Turkey. On the other hand, Green program aims to improve socioeconomic inclusion, resilience and self-sufficiency of highly vulnerable/excluded women and girls from host and refugee communities (Syrians as well as those living in program locations under the international protection regulation) including nomadic communities and seasonal agriculture workers from both communities through integrated and market driven livelihood opportunities and protection services, including language courses and vocational skills training on greenhouse production and agriculture; case management (CM)/coaching services, establishment of a women cooperative, protection outreach, information provision and awareness raising; and provision of special needs and individual protection assistance services.
The Programme Officer reports to the Country & Syria Programme Directors (Syria Response) who are responsible for managing GOAL Syria Mission & Programmes. The Programme Officer will play a vital role in GOAL Syria to support the Country Director and the Programme Director in managing the mission / programme effectively & efficiently, including managing information, organizing internal and external meetings (including SMT and donors’ meetings), monitoring action points, assisting in reporting and administrative tasks.
Duties, objectives and competencies
- Management & Programme Support
- Support efficient and effective communication and coordination of the Country Director (CD) and the Syria Programme Director (SPD), engaging with all direct reports of both positions;
- Support the Strategic and Annual Country Planning processes;
- Develop and maintain a coordinated calendar of key events for SMT and programme;
- Organize, coordinate, prepare agenda, and taking minutes of Sr Management & programme meetings (SMT; programme reviews, etc.) and follow up implementation of key action points and decisions in a timely manner. Develop tracking tool for action points;
- Support the preparation of donor meetings: agenda; review and editing of presentations. Attend donor meetings: take notes and write minutes. Follow up on actions and coordinate with relevant stakeholders;
- Support new programme management staff in the onboard processes (facilitate the planning and organising of the inductions). In conjunction with HR, find ways to continually streamline and strengthen the onboarding processes;
- Plan and manage the documentation process of key programme events and information/ report dissemination (programme reviews, Annual country Plans, etc.);
- Analysis, Reporting & Information management
- Develop a system for tracking and managing information requests from 1/ donors to senior programme management; 2/ senior programme management to programme coordinators / teams;
- Conduct background research and staff interviews to inform talking points, briefings, etc;
- Support the development of trends and other analyses to advise senior management on recommendations, as requested by CD/SPD;
- Support synthesis of lessons learned, and best practices related to programme management;
- Support the CD and SPD in developing and editing of presentations for key internal and external stakeholders;
- Conduct periodic analysis and synthesis of programme reports as requested;
- Coordinate with the management team in preparing the bi-weekly report;
- Coordinate the development/update of programme overviews, success stories, etc. Support the editing and dissemination of reports to internal (Dublin, Syria team, etc.) and external stakeholders;
- Support the editing and dissemination of reports;
- Administrative management & filing
- Oversight of GOAL Syria Programme share point;
- Ensure the programme filing system is regularly updated;
- Ensure that all minutes/summary of key meetings (SMT and programme management) are updated and regularly accessible online to SMT and programme staff;
- Support CD and SPD in administrative tasks in the areas of procurement, recruitment, finance, IT, and logistics;
- Provide occasional coordination or administrative support to other members of the programme team, with the agreement of the SPD;
- Provide other support as requested by the CD and/or SPD.
- A primary Degree in any of the following: Social Sciences, Development Studies, or relevant discipline AND minimum of two years/experience in administrative or programme support;
- OR minimum of four years’ experience on administrative or programme support;
- Fluent in written and spoken English;
- Excellent written and oral communication skills;
- Advanced report writing skills;
- Able to effectively plan, organize and prioritize workload and multi-task when necessary;
- Excellent IT and data analysis skills (particularly Excel) and an ability to develop new solutions and processes;
- Strong creative problem-solving skills;
- Attention to detail and ability to manage a significant workload;
- Excellent use of Microsoft package;
- Excellent planning & organising skills;
- Ability to work under pressure, with minimum supervision;
- Strong computer skills – Advanced MS Word/PowerPoint;
- Interpersonal & influencing skills.
General terms and conditions
Children and vulnerable adults a must be safeguarded to the maximum possible extent from deliberate or inadvertent actions and failings that place them at risk of abuse, sexual exploitation, injury and any other harm. One of the ways that GOAL shows this on-going commitment to safeguarding is to include rigorous background and reference checks in the selection process for all candidates.
Accountability within GOAL
Alongside our safeguarding policy, GOAL is an equal opportunities employer and has a set of integrity policies. Any candidate offered a job with GOAL will be expected to adhere to the following key areas of accountability:
- Comply with GOAL’s policies and procedures with respect to safeguarding, Code of Conduct, health and safety, data protection and confidentiality, do no harm principles and unacceptable behaviour protocols.
- Report any concerns about the welfare of a child or vulnerable adult or any wrongdoings within our programming area.
- Report any concerns about inappropriate behaviour of a GOAL staff or partner.
This Job Description only serves as a guide for the position available. GOAL reserves the right to change this document. Any published closing dates are estimated. Due to the nature of GOAL’s work we aim to fill vacancies as quickly as possible. This means that we will close adverts as soon as we have found the right candidate and this may be before the published closing date. We would therefore advise interested applicants to submit an application as early as possible.
How to apply
Interested? Then apply for this position via clicking on the “apply now” button and fill out the application form. All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in English. Please note that only shortlisted candidates will be contacted.
Application deadline is 07 February 2021