الرئيسية / الوظائف / الاردن / مطلوب موظفي كول سنتر للعمل لدى شركة سيارات

مطلوب موظفي كول سنتر للعمل لدى شركة سيارات

Job Announcement an Automotive:

Call Center Agent



Responsibilities:

  • Identify customers’ needs, research every issue and provide solutions and/or alternatives.
  • Keep record of all conversations in the call center database in an understandable manner.
  • Ensure customer satisfaction and maintain an ongoing relationship.
  • Determines requirements by working with customers.
  • Answer inquiries by clarifying desired information.
  • Obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Determines eligibility by comparing client information to requirements.
  • Establishes policies by entering client information; confirming pricing.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Accomplishes sales and organization mission by completing related results as needed.

Qualifications:

  • BA or Diploma degree.
  • 1 – 2 years’ experience.

Skills:

  • Strong verbal communication skills along with active listening
  • Ability to multi-task and manage time effectively.
  • Verbal Communication.
  • Phone Skills.
  • Listening.
  • Data Entry Skills.
  • People Skills.
  • Informing.
  • Customer Focus.
  • Customer Service.
  • Attention to Detail.
  • Professionalism.
  • Multi-tasking.

Send your CVs to:

hr.jordan@akigroup.com

Kindly write the job title in the subject line.