He or She primarily supervises the reservation functions for the Car Rental ensuring all reservations are processed in a pleasant, professional and efficient manner. Manages and coordinates activities of reservation team members providing reservations and customer services skills.
Achieving customer satisfaction and room revenue goals while taking guests through the booking process. Assist the reservation manager or operation manager with budgeting, forecasting, and hiring, retaining and developing reservations and customer service employees.
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Manage large amounts of incoming calls.
Ensure reservation department and car rental operation staff are constantly aware of availability states open, on request, closed dates, high demand dates etc.
Responds to all client reservation requests and executes prompt, courteous and accurate guest service at all times.
Fully knowledgeable about car rental availability, rates, promotions, replacements, and services.
Track all reservations picked up from all On-line channels like rental website, emails, phone, other third party etc.
Handle external systems like channel Manager, Web booking engines, Rate comparison tools, Online sheets etc.
Update No-shows and cancellations without causing any complaints.
Train newly recruited reservation staffs in taking reservations, telephone etiquettes, reservation module on company software and processing emails.
All reservation modifications are updated on the property management system immediately and accurately in case of any changes.
Records and files all reservation correspondence neatly and accurately on prescribed forms or folders.
Bachelor’s degree on bussniss administration or Hotel Management .
Minimum 4 years on reservation and administration officer.
Strong organizational skills and the ability to multi-task.
Fluent English is a requirement.
A polite and professional disposition.
Company Name : Dallah Group
Qualified candidates should send their CV to [email protected] Kindly insert the job position in subject field.