The Center Manager is responsible for managing, leading and directing sub project teams at one of CARE’s geographical center/hub. She or he is also responsible for planning, implementation and reporting on one or more components of different projects. The center manager liaises directly with key partners, including implementing partners (e.g. CBOs), contractors, and experts to implement the project component or components. She or he also liaises with other parties such as: UN agencies, NGOs or governmental stakeholders to ensure coordination of activities, promote CARE’s work and create synergies.
The Center Manager is responsible for ensuring the staff under his or her management, conduct their work according to CARE standards and in line with key guidelines such as the IASC guidelines on mental health and psychosocial support in emergency settings and Sphere Standards.
The Center Manager should have technical knowledge about the following protection and development subjects: Protection, Refugee Affairs, Sustainable Development, Livelihood, Cash Assistance and Education.
The Center Manager should ensure timely and quality coordination with relevant program teams implementing activities inside the center/hub or designated geographical area.
· RESPONSIBILITIES AND TASKS:
Responsibility #1: Staff Management
· Manages and supervises her or his team including setting work schedules and organizing staff deployments and leave according to program and project activities and plans
· Ensures that work procedures and if relevant standard operating procedures (SOPs) are well understood and accurately implemented
· Monitors the work of the team through regular follow up, and ensures the team produces timely reports, and key project documentation
· Ensures project components are recorded by the team e.g. beneficiaries recorded on database
· Supports her or his team members in their everyday work working through problems, advising and coaching. Supports team members resolve problems and advises on achieving effective project results
· Ensures that the team receive the required technical and logistical support .
· Ensures team performs according to CARE standard practices and relevant codes of conduct such as; IASC guidelines on mental health and psychosocial support in emergency settings and sphere standards.
· Assesses (with the Director of Protection and CARE Program Managers if appropriate) skill gaps as well as information and training needs
· Conducts annual performance appraisals as per the organization’s policies and procedures.
· Provide training, guidance, and support to the staff members to effectively perform their duties and promote a strong team spirit
· Carry out spot checks on lists to ensure procedures followed properly. Report wrong-doings and incidents
30% of Time
Job Responsibility #2: Project Management and Implementation
· Engage in the process of reviewing all projects being implemented in the center/hub or designated geographical area
· Ensures that project components are implemented as outlined in the project agreement and in accordance with CARE principles, and aligned with relevant work plans
· Provides regular reports in line with the project agreement and work plan to the project manager when needed
· Supervises the implementation of project activities assigned to the area center
· Reports on challenges or problems that have impact on activity implementation
· Contributes to donor report writing, development and proposal writing, as well as contributing to written knowledge in technical areas such as Protection, Livelihoods, Cash Assistance, Psychosocial Intervention and other fields CARE works in.
· Contributes to needs assessment and monitoring of the beneficiary groups and of partners
· Analyzes and evaluates beneficiaries social, economic and psychological situation and provides recommendations on services to be provided by different programs
· Analyze feedback from beneficiaries (questions and inquiries) and report back regularly
· Follows up with the case manager on referrals of beneficiaries to various services, and reports on critical cases
· Ensures that all operational work meets standards of safety and security
· Ensures that all operations in the center/hub are aligned with designated work plans and agreements
· Provides required support for all admin staff to set up and keep a calendar of all key dates affecting the center/hub: NFI distributions, cash distribution, meetings and visits
· Review all data related to all different cash types, NFI, and others before sharing with technical coordinators and directors.
· Follow up on any complaints from refugees and ensure that corrective actions and taken
· Creates innovative and effective solutions to problems related to organizing work flow inside the center/hub
· Ensure that all assets are registered and maintained properly
30 % of Time
Job Responsibility #3: Liaison & Coordination
· Maintains contact with project implementation partners (referral partners; CBOs implementing parts of the project; sub grantees; contractors, experts, etc.) to ensure effective performance of project partners in project implementation; Monitors implementation of any contracts or agreements with these parties
· Liaises with other interested parties and partners (UN agencies, government, other NGOs and agencies) to ensure coordination, promote CARE’s work and ensure coherence of the project with other similar activities; helps facilitate and participate in project visits especially by donors
· Ensures communication and joint working groups with other CARE projects and teams (e.g. to refer beneficiaries or to ensure other colleagues are informed about project progress)
· Coordination at internal level among CARE programs: Sustainable Development, Protection Program and MEAL Team
· External coordination with CBOs, partners and NGOs in program implementation and various activities
· Acts as the focal point for all admin and logistical matters between CARE and the Landlord
· Coordinate, manage and maintain records of all cash, winterization, and NFI distributions.
· Liaison with support staff at the main office to ensure that all operational requirements and donors’ compliance are considered
30% of Time
Responsibility # 4 Emergency Response / Staff Security
· Act as safety $ security focal point in the area.
· Take lead role in facilitating timely and efficient administrative support in at the time of emergency response for the center/hub
· Supports staff on security concerns, and addresses any related issues that could emerge from these concerns
· Promotes a safe and secure working environment, fosters a safety and security culture; and ensures consistent application of and compliance with CARE Jordan safety and security policies and procedures.
5% of Time
Job Responsibility #6: Other duties as assigned by the Area Coordinator.
5% of Time
· QUALIFICATIONS – (*must be specific, realistic and related to job responsibilities)**
A- Specialized Know How
Systemic application of community center producers related to daily operations, beneficiary and staff wellbeing, program implementation and information sharing.
B- Education and training
Required: Bachelor’s degree in Community Development, Social Sciences, Business Administration or combination of relevant Education and Experience
Desired: Master’s degree in relevant fields.
C- Managerial Know How
Involves integrating and harmonizing requirements of diverse functions in operating, support, and administrative situations. It may be exercised through consultation as well as direct action; Management requires a combination of planning, organizing, controlling, and reviewing along with direct and indirect execution. Choose one of the following: Task; Minimal; Related; Diverse; Broad.
· This position requires (Diverse) managerial know-how.
· 3 -5 years of experience in a similar management role in humanitarian aid context
· Project Management, Effective follow up and planning skills
· Good knowledge in administration, HR and procurement policies and procedures
E- Technical skills
· Supervisory skill;
· Project planning and budgeting and staff planning and supervision
· Good communication (with colleagues and external partners)
· Report writing skills in good English;
· Familiarity/training in participatory extension approach;
· Firm belief in teamwork, gender equality, conceptual understanding of participatory approach and sustainable development.
· Computer proficiency
· Training & Facilitation skills.
F- Human relations skills
Consists of active practicing skills in the area of human relationships. In the work context Human Relations Skills include all capabilities that are needed to interact on a direct person-to-person basis, and through varied approaches build understanding of, acceptance of, or commitment to, courses of action that are important for the organization. These skills may be applied in relation to peers, subordinates or peers within the organization, or to people outside the organization. (See Guidelines for definitions).**
· The Human Relations Skills for this position are designated as Important
· Respect – Behaving in a manner that reflects a true belief in and appreciation for the dignity and potential of all human beings. Gaining other people’s confidence and setting an environment of trust and openness.
· Integrity – Maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles inherent to CARE.
· Commitment to Service – this competency is woven throughout all aspects of the employee’s performance.
· Excellence – Setting high standards of performance for self and/or others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed; ensuring interactions and transactions are ethical and convey integrity.
· Diversity – Promoting, valuing, respecting and fully benefiting from each individual’s unique qualities, background, race, culture, age, gender, disability, values, lifestyle, perspectives or interests; creating and maintaining a work environment that promotes diversity
· Building partnerships
· Stress tolerance
· Building commitment
· Interpersonal skills
· Operational decision-making
· Planning and organizing
· Information monitoring
4- PROBLEM SOLVING
Is comprised of the Thinking Challenge and Thinking Environment
Thinking Environment considers the rules, instructions, practices, precedents, standards, principles, policies, goals, and objectives that create the context in which a job is authorized to deal with unusual situations. It describes the degree of freedom permitted to the job to initiate the thinking process as a result of external conditions, as well as internal conditions of the organization. Choose one of the following: Strict Routine; Routine; Semi-Routine; Standardized; Clearly Defined; Broadly Defined; Generally Defined; Abstractly Defined. (See Guidelines for definitions).
· This position is defined as Clearly Defined **
Thinking Challenge describes the situational and nature and degree of difficulty of mental effort required to come to conclusions, make decisions, provide answers, or discover new things. Choose one of the following: Repetitive; Patterned; Interpolative; Adaptive; or Uncharted. (See Guidelines for definitions)
· This position is defined as Interpolative
5- ACCOUNTABILITY **
Is the answerability for actions and for their consequences. It is the measured effect of the job or position on end results. It has three dimensions in the following order of importance:Freedom to Act; Impact on End Results; and Magnitude.
A) Freedom to Act is the degree to which personal or procedural control and guidance for work (or lack thereof) exists. This is a function of the organizational framework, the personnel and policy direction, and the flows, processes, and systems that are established in the organization. Choose one of the following: Limited; Prescribed; Controlled; Standardized; Regulated; Clearly Directed; Generally Directed; Guided; or Strategically Guided. (See Guidelines for definitions).
· This position would be designated as Clearly Directed
B) Impact on End Results considers the principal nature of the job’s influence on end results, which ranges from very direct control to very indirect support. Choose the Impact category that reflects the basic purpose of the job most clearly. Ancillary; Contributory; Shared; Primary (See Guidelines for definitions).
· This position would be Contributory
C) Magnitude: Financial: What parts of CARE’s revenue and/or expenses are impacted by the job’s primary goals? Use current fiscal year amounts. e.g. project budget, fundraising or contract goal, budget managed or monitored, donations processed, purchases made, contracts negotiated/signed, benefits costs.
· What is the $/EUR amount related to job’s primary goals? 1,000 -5,000 $ **
· What is the $/EUR amount of signing authority for this position?5,000 $
5- CONTACTS/KEY RELATIONSHIPS:
Key Internal Contacts
Program Director, Deputy Program Director, Program Managers, Field Staff, Support team
Key External Contacts
CBO’s & Local Partner focal points/managers
6- WORKING CONDITIONS: **
Describe the location of work, expected percentage of travel, special conditions (e.g. security situation, availability of medical facilities, basic education, etc.).
· Travel: The position will be based in the field office with frequent travel to Main office.
· Safety and Security:
How to apply
CARE International in Jordan places human dignity at the center of its relief and development work. At the heart of CARE’s efforts to impact poverty and social justice is its engagement with marginalized communities, and vulnerable adults and children.
CARE International in Jordan is an Equal Opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or disability. CARE is committed to safeguarding and promoting the welfare of children, young people and adults and expects all staff and volunteers to share this commitment. We will do everything possible to ensure that only those that are suitable to work within our values are recruited to work for us.