الرئيسية / الوظائف / مطلوب للعمل في مجال خدمة العملاء

مطلوب للعمل في مجال خدمة العملاء

looking for enthusiastic (Customer Service Team Lead ) who pair great leadership skills with management experience in a customer service or contact centre environment to join our growing team in Bahrain

The job in more detail: 

– Manage, coach and develop a team of Customer Service Executives to ensure quality and productivity targets are met through monitoring of KPIs and performance metrics

-Conduct regular 1-2-1 meetings with your team to maintain focus and motivation on Customer Service standards and targets.

-Provide constructive and motivational feedback to keep your team on track and to boost performance levels.

-Implement and execute company policies and procedures and setting priorities.

-monitor Customer Service activities and performance on a daily basis.

-Schedule and distribute tasks  within the team

-Coach and develop the team to be commercially aware when handling customer calls.

You’ll bring:

Minimum 2 years’ experience as a people manager or team leader in a customer service or contact centre environment;

Passionate about people development and coaching, proven experience in performance management and call monitoring;

Strong understanding of contact centre KPIs and SLAs 

How to apply

Share your CV on the following email

[email protected]

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