تعلن St. Regis Hotels & Resorts في عمان – الاردن عن توفر الشواغر التالية :
Education And Experience
- High school diploma or GED; 1 year experience in the recreation/health club operations or related professional area.
- 2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; no work experience required.
To ensure that you are always courteous and friendly to guests, attentive to their needs, handle problems in a professional manner and are conscious of the importance of safety.To be responsible for the cleanliness, maintenance and preparation of the massage area and all equipments to be used in the daily operation (see “Spa and Massage Daily Operating Procedures”).
To liaise with the Recreation Manager and Health Club cleaner to ensure that all Spa areas including Pools, Steam and Sauna facilities are clean and well maintained.
To report to the Recreation Manager any faults, defects or maintenance requirements within the Spa and Massage areas.
To welcome prospective members in a professional and courteous manner, providing them with a full explanation of the therapeutic health services that are available and to promote and sell memberships.
To coordinate with the Gym Instructors in the application of Therapeutic Health treatments and programmes for guests and Club members according to demand and at the requests of the Recreation Manager following the guidelines laid down in the “Daily Operating Procedures”.
To be responsible in the event of staff sickness, emergency etc. to carry out cleaning duties in any part of the Health Club or Swimming Pool area as requested by the Recreation Manager.
To attend all Recreation staff meetings and training sessions as scheduled by the Recreation Manager.
To be trained and conversant in all health and safety, fire training and first aid procedures as provided in the Marriott Induction Programme.
To be responsible for the control and handling of all telephone enquiries in a professional and competent manner according to the “Reception Daily Operating Procedures”.
To liaise with the Recreation Manager in the administration and handling of all membership applications and payments according to the LSOP for ‘Membership Applications and Administration Procedures’.
To be responsible for the control of the Club and ensure that un-authorized persons are not permitted to enter and use the facilities unless they are a Hotel guest or Club member.
To be able to do receptionist duties.
To be aware of Health and safety regulations
Keep massage room clean and well maintained. Repost any defect to management.
Keep record and maintain massage products to adequate stock levels.
Any other relevant task
Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Assist management in training and motivating employees; serve as a role model.Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.